California regulator orders FAIR Plan to justify claim denials

Destroyed homes and vehicles after L.A. fires
Destroyed homes and vehicles at the Pacific Palisades Bowl Mobile Estates after the Palisades Fire in the Pacific Palisades area of Los Angeles on Jan. 30, 2025. Months later, California regulators and advocates have continued disputes over homeowners insurance and smoke damage claims, as new wildfire catastrophe models are approved.
Roger Kisby/Bloomberg

Takeaways:

  • FAIR Plan must justify denial of smoke claims
  • Consumer Watchdog brings another suit against the regulator
  • Wildfire catastrophe models are approved

Fallout from California's January wildfires, and ongoing disputes between the state's insurance regulator and a consumer advocacy group continued this week. The state's insurer of last resort, the California FAIR Plan Association, now faces both a court case and regulatory action.

Insurance commissioner orders FAIR Plan to justify smoke claim denials

California insurance commissioner Ricardo Lara issued an enforcement order against the FAIR Plan, requiring it to show cause for denying smoke damage claims resulting from the Palisades and Eaton wildfires, as well as other past wildfires in the state.

"I've spoken with wildfire survivors who would rather lose their homes to flames than endure the stress and confusion of navigating smoke damage claims. This is unacceptable," Lara said in a statement. "We will not tolerate insurance companies breaking the law and denying Californians the coverage they deserve, including the FAIR Plan."

The commissioner's order states that the FAIR Plan violated California Insurance Code section 790.03 by misrepresenting policy terms, failing to investigate claims fairly, and denying legitimate claims without reasonable basis. The commissioner also stated that he plans to file for an ongoing financial examination of the FAIR Plan and evaluation of compliance with recommendations made by the Department of Insurance (CDI) in a 2022 assessment.

In recent weeks, Lara announced a probe of State Farm's handling of wildfire claims, started a Smoke Claims and Remediation Task Force, and announced plans to expand the FAIR Plan to improve its finances. Insurers operate the FAIR Plan as a legal requirement for doing business in the state, but the state regulates the insurer of last resort.

Los Angeles Superior Court ruled on July 22 that a lawsuit by Consumer Watchdog to prevent CDI from assessing policyholders to correct the FAIR Plan's financial problems, could proceed.

Consumer groups sue insurance commissioner for denying advocacy compensation

Consumer Watchdog, along with the Consumer Federation of California Education Foundation, has sued Commissioner Lara for denying the groups compensation for their work opposing homeowners insurance rate increases. 

Consumer Watchdog has intervenor status under California's Proposition 103 law, and filed suit July 29 in Los Angeles Superior Court, the same venue that will hear its suit to block an assessment for the FAIR Plan. Intervenor status requires compensation of consumer advocates for their work in regulatory proceedings about the insurance industry.

The suit challenges rejection of compensation requests for the group's legal work criticizing the commissioner's 2024 proposals regarding insurance rate transparency and use of home insurance price software models. The suit asks that the requests are granted, that compensation decisions are returned to administrative law judges and that the commissioner be recused from compensation decisions.

Regulator finishes review of wildfire models

The California Department of Insurance (CDI) has finished a review of a wildfire catastrophe model from Karen Clark & Company (KCC). The regulator also recently approved a wildfire model from Verisk.

The approvals allow insurers to use these models to determine rates in the state. Under the regulator's Pre-Application Required Information Determination Procedure (PRID), scientists and experts who contributed to KCC US Wildfire Reference Model Version 3.0 were interviewed about its components, and the regulator analyzed detailed test cases.

"To accurately model wildfires and capture the effects of high winds, vegetation, moisture, topography and other factors influencing wildfire spread, KCC scientists developed an innovative physical modeling approach that leverages high-resolution data and advanced scientific methodologies," said Dr. Dan Ward, KCC Senior Director of Model Development, in a press release. "The KCC methodology explicitly incorporates the impacts of climate change and accounts for mitigation efforts at the property and community level to encourage the reduction of wildfire risk." 

CDI also used PRID for the Verisk review.

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California Weather and Climate Change Risk Regulation and compliance Wildfires Property and casualty insurance
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