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Insurance companies with the greatest advantage will adapt products and experiences locally while reusing capabilities globally.

The tasks that fill BPO delivery centers sit squarely inside what agentic AI systems handle today, writes Martin Henley, CEO of mea Platform.

Edison is responsible for the first $1 billion of wildfire-related claims, which it pays using its customer-funded self-insurance program.

The rise in infostealer malware and increasingly sophisticated phishing campaigns is compounding the problem for insurers.

Insurance has been an underperforming industry that resists tech disruption, according to a McKinsey report. However, insurers are finding the technology enables them to cover more risks, and do so more quickly and readily.

Insurance companies are sharing their AI success stories with a focus on specific niches: controlling churn, fielding customer calls, slashing underwriting time and more. But even the biggest proponents of AI know it has limits.

With rising climate peril severity and frequency, insurance risk data providers point to the technology's improved capability for processing visual information.

Nirmitee Shah, general manager of financial and professional services at Scale AI, describes the industry's slow and careful progress with the technology.

The insurance company's AI investments show early success, but underwriters own the final decision, CEO Christopher Swift said on an earnings call.

As more policyholders shop around, insurers are applying AI in many ways to entice them to stay, executives from LexisNexis, Gallagher and Chubb say.

Wealthy areas such as Beverly Hills, Malibu and Bel Air make up an increasingly large portion of the liability exposure — a dynamic that experts fear could bankrupt the program and undermine the private market.

Dinah Sykes, running unopposed for insurance commissioner in the state's Democratic primary, discusses the need for guardrails as insurers expand their use of AI.

Travelers made a major bet on AI when it committed to developing its own in-house large language model, TravelersLLM. CTO Mojgan Lefebvre discusses how the company determines the technology's success.

Chubb, WTW and Westfield executives emphasize the importance of testing systems and validating information.

The insurer highlighted AI-driven gains in claims processing and underwriting during the second quarter.

The agents that report increased client retention are also more likely to have a positive opinion of using AI, according to Liberty Mutual's 2026 Independent Agency Growth Study.

AB 311 would give auto insurers more tools to evaluate risks to cover, but critics say it's unclear on how AI can be used.

The health giant, in the midst of a $3 billion investment in AI through 2027, says the technology is now involved in nearly every provider and consumer interaction.