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Four steps CIOs need to take to lead insurance organizations to greater “customer obsession.”

New York homeowners have filed at least three lawsuits in federal court accusing the insurers of scheming with engineering firms, and others involved in handling claims to deny or reduce damage payouts.

Financial losses due to insurance fraud cost U.S. insurers at least $80 billion a year, according to the Coalition Against Insurance Fraud, an association of industry, government and consumer organizations. The human cost, in terms of suffering and loss of life, is sky high as well. In an effort to dramatize the scope and depth of the problem, the coalition has singled out what it dubs the worst instances of insurance fraud in 2014. While these seven cases may not be the biggest in terms of total dollars involved, they are remarkable for the brazenness of the crimes and the viciousness of the perpetrators.

A new report from Corporate Insight examines the user experiences of two insurance firms’ telematics programs and finds participants, overall, liked them but there were differences.

The National Insurance Crime Bureau has issued a warning about stolen cars with duplicate VINs and offers website for verifications.

Deloitte’s Sam Friedman suggests the industry can use its influence to impact the national agenda.

Insurers must choose between embracing innovation or just continuing with business as usual and run the risk of becoming a casualty in the new competitive battle.

Increased cloud and data management investments also are expected in 2015, according to IDC Health Insights report.

The agreement will enable Innovation Group to broaden its market reach by leveraging Deloitte’s broad technical skills and large implementation workforce.

Group aims to serve the risk management needs of the underserved in developing markets.

Average global rate is six-percentage points higher than general inflation, according to Aon Hewitt.

The filing will also help the company avoid a Securities and Exchange Commission move to appoint a receiver, which could lead to a liquidation and make an appeal of the judgment impossible.

$15 million buys IT service provider complementary capabilities, 300 SMEs and several new clients.

Higher-value customers and customers with poor digital experiences still depend on advisors, says John Tiene of Agency Network Exchange.

In what has become a buyer’s market, underwriters must get creative to maintain their profitability.

Insurance carriers are dependent on the cloud solutions available to them and even those vendors with other priorities recognize the importance of cloud as a key initiative for the future, according to Celent.

The company in recent months has announced several big cloud computing and analytics wins while also shifting the leadership of global services.

The implementation of the PolicyCenter and BillingCenter platforms is part of a transformation initiative designed to help strengthen the company’s insurance products and customer service capabilities.

IT spending globally is likely to increase modestly in 2015, according to industry researcher Gartner. But that spending will be uneven and less robust than originally expected. Here's a look at the key trends and what they might mean for the insurance industry.

New research from LIMRA, which will be presented at its upcoming conference in Orlando, indicates these external disruptions could alter their distribution models within the next five years.