Automation

Most initiatives that are designed to improve business performance fail because the organization doesn’t adequately explain the benefits with the change.

The technology has emerged as the number one top new initiative planned this year among CIOs, who are looking to maintain efficiency and productivity despite restricted budgets.

Examples include robotics, virtual assistants, artificial intelligence and customer self-service technologies, which include kiosks and self-checkout lanes.

The continued emergence of AI, big data platforms and IoT suggests carriers must deploy newer skills to keep up, SMA finds.

Many current low skilled workers will be lost, some highly skilled new jobs will be created, and nearly every role will be impacted, says new Forrester study.

Projected gains from AI include $6.6 trillion from increased productivity and $9.1 trillion from consumption side-effects, says PwC.

The California Department of Motor Vehicles granted clearance for trials of the autonomous driving technology on public roads.

Carriers are right to embrace new methods of making customers safer, but must navigate the impact on premium.

Steps to help ease the transition from people-centered processes to machine learning and AI.

Financial technology needs to be upgraded to meet regulatory reporting deadlines faster, EY survey says.