Customer data

A majority of organizations are deploying analytics to enhance customer experiences and mitigate risk, according to a report from consulting firm Infosys.

Technology must simply be one of the ways we create a seamless and positive customer experience.

insurers have an opportunity to use the same data integration techniques for data prefill to automatically integrate data into more complex lines of business.

The company combines its previous court-records database with state motor vehicle records with the goal of removing steps for insurers.

The companies partnered to highlight digital projects across the industry.

Though certain digital capabilities, like status reports, are popular with customers, digital first notice of loss adoption is low.

AI-powered assistants will change the customer experience for the better, but first they must achieve a more human level of service, according to panelists.

Agreement covers claims and customer-interaction technologies developed by the pay-per-mile insurer.

As insurance professionals, it’s our duty to think like we own the company, and explore and validate every potentially innovative idea

Digitalization, specialization and a better user experience are on the agenda for this recently appointed tech leader.