Customer data

Insurer will develop a service aimed at reducing distracted driving on the automaker's Dream Drive platform.

Originally planning a limited rollout last year, the life insurer will go live with four lines this month.

Owned by a South African insurance company, the backbone for John Hancock's behavior program is launching a bank, using its data in different ways.

It is a powerful positioning for insurance carriers to view themselves as data companies first, incorporating that information across all facets of the organization.

A majority of organizations are deploying analytics to enhance customer experiences and mitigate risk, according to a report from consulting firm Infosys.

Technology must simply be one of the ways we create a seamless and positive customer experience.

insurers have an opportunity to use the same data integration techniques for data prefill to automatically integrate data into more complex lines of business.

The company combines its previous court-records database with state motor vehicle records with the goal of removing steps for insurers.

The companies partnered to highlight digital projects across the industry.

Though certain digital capabilities, like status reports, are popular with customers, digital first notice of loss adoption is low.

AI-powered assistants will change the customer experience for the better, but first they must achieve a more human level of service, according to panelists.

Agreement covers claims and customer-interaction technologies developed by the pay-per-mile insurer.

As insurance professionals, it’s our duty to think like we own the company, and explore and validate every potentially innovative idea

Digitalization, specialization and a better user experience are on the agenda for this recently appointed tech leader.

The ONE Coach platform will use sensor data to identify opportunities for risk-management products tailored to the customer.

The insurer gets access to data from participating auto manufacturers, including Mitsubishi.

A J.D. Power and Centric Digital study offers examples of top performers' best practices, like chatbots and personalization.

Video-comparison algorithms and visuals can be adapted to make insurance more alluring and easy to sell.

The homeowners' insurance company has tapped insurtech Clearsurance to facilitate reviews and get insight into trends.

Survey finds 62% of those ages 18 to 34 would let carriers use third-party data from social, fitness apps and smart-home devices to lower prices