Customer experience

A new Celent report profiles claims solutions that are available in North America.

The race to ‘go digital’ is on as insurers focus their innovation efforts on these five technologies.

Delivering an enriched customer experience requires a new digital architecture running alongside legacy systems.

Newly launched apps are intended to help agents and insurers address the challenges of client retention and agent productivity, the companies said.

Celent finds that U.S. and UK consumers are willing to share data about themselves under the right circumstances.

Celent offers a Digital Insurance Proposition Continuum for benchmarking industry offerings.

SteelHead appliance improves performance of critical, centralized insurance-specific software.

A new Ernst & Young study reveals that insurers may be able to combat turnover with more frequent and relevant communications.

The rate of change is accelerating for demographics, technology and customer expectations.

The platform, unveiled through MetLife’s Sino US MetLife Insurance Company Limited division, lets customers compare products, get quotes, purchase and more from any mobile or desktop device.

Life insurance and annuity Web sites fall short in offering customers opportunities on their Web sites.

Digitally committed carriers expect twice as much premium growth as their more cautious peers, according to Accenture.

The cross-industry alliance will provide a platform for insurers, financial services companies and others to share resources, information and intelligence to fight fraud.

For insurers, the lesson is clear: improve the user experience by streamlining processes, or consumers will simply walk away.

The “New IT” began to emerge in 1994, and its impact is still being felt.

Ultimately, insurance must become a digital industry.

IT organizations still years away from essential data management and analytics capabilities.

As the private exchange market continues to expand, further mergers and acquisitions are expected.

The new HP Exstream 9.0 can help insurers deliver on mobile device communication strategies, HP said, and connect with customers.

Auto insurers have managed to eke out modest gains in customer satisfaction, but are still failing to leverage technology in ways that meet the high expectations of Millennial drivers.