Customer experience

SMA study shows insurers look to improve customer experience through communications and document management tools.

Retailer partners with Autoinsurance.com; consumers can receive multiple competitive quotes from Progressive, Esurance, Safeco, The General and others, and purchase policies online.

UBI, which uses telematics to monitor how many miles an automobile travels or how a driver handles a car, is one of the hottest areas in P&C insurance. Here’s what CIOs need to know.

A recently released Accenture survey, "Eighty Percent of Consumers Believe Total Data Privacy No Longer Exists," outlines six ways in which consumers would like companies to be transparent about how their personal information is being protected.

Many benefit brokers found a scant number of insurer options when assisting consumers on the Affordable Care Act’s public health insurance exchanges.

The flight protection program is designed to protect travelers from delays and cancellations.

The acquisition can lead to more telematics insights and speed to market.

While updating its online quoting tool, the insurer used multiple layers of measurement to understand how people were interacting with its website.

Health insurer intends to use analytics platform to increase customer engagement, benefits usage and customers’ health.

Based on itinerary and location, users can receive real-time alerts, risk management mitigation tips and tools to manage medical incidents, insurer says.

Members of Congress came out swinging Wednesday at a committee hearing with top insurers called as witnesses to determine whom of the more than 8 million Obamacare enrollees have paid their first month’s premium.

The evolution of customer communications helps forge stronger ties between insurers and clients.

Agents shouldn’t compete against their carriers for sales but we work with them for the benefit of their mutual clients.

Many factors contributed to the success of the MetLife Wall, which enables the insurer to see a complete view of customer interactions and activities. This ability helps call center agents work with customers more effectively and also benefits research and development.

Price comparisons, ratings and reviews are now “old school,” according to Forrester Research, and armed with digital tools, consumers are filling many legacy insurance roles.

Insurers increase focus on improving customer satisfaction and retention through more effective claims processing, according to recent survey.

Auto insurers ranked on price, distribution channel and policy offerings during the purchase experience.

The insurer now offers independent agents the opportunity to automatically download policy updates daily through Vertafore’s AMS360 and continues to retire old technologies.

The power partnership has the potential to transform and redefine AXA's customer experience, customer engagement, digital presence and growth potential to levels not yet seen in insurance.

The portal is designed to enable customers to choose coverage via a side-by-side quote, but also purchase and service the insurance on one platform.