Customer experience

Insurance data experts convene in IDMA annual meeting panel to underline big data opportunities and imperatives.

The integration from the Property Claim Services division of Verisk Analytics is designed to align the use of precision climate business data for P&C insurers.

New features are designed to enable insurers to introduce products to the market more quickly, efficiently and reliably.

Customer experience management, unlike customer relationship management, offers measurable return on investment, as well as many opportunities for process improvements.

Consumers are eager for a better customer experience, and while things are improving in the insurance space, the gap between the haves and the have-nots is getting deeper and wider.

To satisfy increasingly sophisticated customer expectations, insurers must first rethink the business from the outside in, replace or modernize their technologies and continuously measure their progress.

Carriers increasingly are confronted with the inherent limitations of legacy platforms as they redefine their go-to-market strategies.

An Accenture survey finds that more and more customers are open to providing greater access to their personal data if it means more personalized products or better value.

Higher losses and premium rates likely to result from ACA open enrollment extensions, Moody's says.

Annual awards are based on 3,835 customer scores and rankings for 15 auto, home, health and 14 life insurers.

P&C insurer looks to BillingCenter for oversight of billing operations, including agency and direct bill, across all of its lines of business.

To improve customer satisfaction, accuracy and cycle time for weather-related claims, the insurer integrated Verisk’s data and analytics capabilities into its estimating application.

However, a lack of testing tools and lower-quality assurance resources are holding back mobile website and app developers and IT professionals, according to survey.

USAA, State Farm, GEICO and 11 others received customer experience ratings in the Fourth Annual Temkin Customer Experience survey.

Working together, agents and carriers can realize data validation, faster turnaround, no month-end reporting and other straight-through processing benefits.

Kaiser Foundation and SelectHealth ranked highest overall, J.D. Power survey finds insufficient coverage decreases health plan satisfaction.

Insurer will use the software to to better understand its customers and improve pricing management capabilities for its Safe Driver auto insurance line.

The usage-based insurer adds new feature to its app to help San Francisco customers avoid parking tickets; says other markets will soon follow.

For many insurers, the road seems to begin with beefing up their data analytics.

Public and previously shared data offer potential benefits to consumers and opportunities for service providers to offer value-added services; however consumers' responses range from neutral to negative, Celent says.