Customer experience

Insurer announces a new chief information officer, chief claims officer, chief risk officer and 30 more corporate officers.

BillingCenter expected to provide a modern technology platform for the commercial trucking insurer.

Advanced Web architecture is particularly crucial in the insurance industry given the potential for enhanced customer self-service.

The Zone tablet app, recognized by the Bank Insurance and Securities Association, is designed to simplify complex retirement planning.

The platform now available in the cloud.

Document and content management is accelerating the insurer’s ability pay medical bills, shorten claim cycles and distribute information internally and externally.

One out of five companies now consider themselves to be mobile enterprises. Here's how they did it.

A survey of 100 health insurance executives finds that mobile technology and health and wellness applications are fast becoming an integral part of the health care consumer experience.

Data analysis, processing and results distribution enables ProSight’s customer service team to access all client history and claims data.

Insurers should never lose sight of the essential principles that are important to managing the business.

The firm says CRM users who avoid MDM will derive erroneous results that annoy customers, resulting in a 25 percent reduction in potential revenue gains.

Amica Mutual, USAA and four others recognized by J.D. Power for customer service excellence; survey finds customers compare customer experiences across industries.

While agents and carriers have significantly improved the flow of data, carriers that opened a path for clients to log directly into their proprietary websites presents a problem.

An app can't just be an extension of prior work on the desktop or Web.

What began in the '90s as carrier self-service applications now are migrating to mobile devices, but with expanded capabilities, such as instant messaging, image capture, and more.

15 minutes with Direct Global Insurance, which is piloting self-service kiosks that can quote and bind auto policies in about five minutes.

Amica Mutual, Erie and Nationwide ranked highest in homeowner claims satisfaction, according to J.D. Power.

Eighth annual awards program uncovers the best of the best in insurance innovation among both technology users and providers.

Software helps the insurer monitor and archive its activity in social media, while enabling the company to plan and publish content to multiple social platforms simultaneously, track consumer engagement and participate in meaningful two-way dialogue.

While customers who report positive mobile and Internet experiences are most likely to buy more and offer referrals, that experience frequently falls short of customers’ expectations, says Capgemini.