Customer experience

The Fuelcaster gas-price predictor can help save drivers money.

The suite is designed to transform a traditional website into a responsive site for mobile and tablet optimization.

BillingCenter expected to improve flexibility, customer service and speed to market.

The general manager of usage-based insurance says predictive models are the "secret sauce" that gives the company a competitive advantage in the space.

Insurers are ready to design digital solutions that change the industry into a continuous, predictive, risk management service.

Electronic signature capability allows immediate delivery of life insurance customer requests.

Technological advances are generating vast new sources of data that can assist carriers with better decision-making.

Five strategies that insurers are using to guide their social media efforts.

Portal available to risk managers who support specialty and large general contractors.

Carriers and agents have made significant progress in improving the sales process, but there’s still a long way to go.

Insurer uses text messaging, a new app featuring social capabilities and good-natured competition to attract new customers.

Examining the importance of change management in a PAS transformation.

Customer service rises in importance as a business driver and cost containment declines, according to Strategy Meets Action.

With big data and machine learning tools and algorithms, the possibilities are endless.

Shifting mobile strategies and two other trends will change the industry in 2014 and beyond, according to an Aite Group report.

Across the industry, substantial differences exist in claims management processes, and many insurers could realize significant benefits by applying new techniques and technologies.

Geographic information services increasingly are being incorporated into claims processing to predict and prevent losses, speed customer care and better allocate resources.

Insurance companies should look to their high-transaction cousins when it comes to mobile strategies.

Competitive advantage comes from being able to answer any question at any time.

Since last year, new skills and new thinking are more urgent than ever, even as budgets and technology needs remain static.