Customer experience

Is your organization prepared to deliver a modern customer experience?

Collaborative and social technologies are radically changing not only interactions with consumers, but the ways in which internal processes can be conducted as well.

The year 2014 is expected to be something of a tipping point for established and new technologies to take hold in the insurance industry.

As the federal health-insurance exchange finds its footing, some state-run exchanges now are struggling with technology delays and low sign-up levels.

Retirement Income Clearing Calculator to provide for choice, portability of guaranteed retirement income options.

Verint Provides Workforce Optimization Solutions

Latest version includes ‘Responsive Web Design’ and improvements to Account Management feature.

Marketing and IT people actually stand on common ground, looking to support customer data and interactions.

Intact Financial Selects Guidewire Billing

15,000 Health Care Enrollments Didn’t Get to Insurers

Infosys McCamish Releases VPAS Customer Service Work Desk

Smaller carriers, such as AAA, John Hancock and others, benefit from offering more personalized attention and drive the increases, according to ACSI report.

The Care4Today Mobile Health Manager is intended to help users manage medications; meQuilibrium intended to help reduce stress.

How the big changes of 2013 are affecting insurers' technology strategies for 2014.

Fitch: Bypassing healthcare.gov An Unlikely Positive for U.S. Insurers

Tablet computers are becoming standard client computers, but there's still work to be done on the back end.

Drivers in emerging markets are twice as likely to buy a car based on in-vehicle technology options than vehicle performance, according to Accenture report.

Company is offering free credit-monitoring service for one year to provide protection after Social Security Numbers were printed on postcards.

Direct Auto Releases Mobile App Capabilities

It’s time for insurers of all types to hop on the big data bandwagon or risk getting left behind.