Customer experience

At least 15 major insurers have dedicated Twitter accounts, including USAA, GEICO, Progressive, Allstate, Mutual of Omaha and Travelers.

New platform designed to provide defined contribution participants with complete account access from personal devices, including tablets.

J.D. Power survey finds improved customer satisfaction scores in nearly every category, with the exception being agent first notice of loss.

Massachusetts Blues Develops Website to Help Navigate the ACA

Nautilus will use the Communicate piece of ONE Engagement Cloud to create and collaborate on policy documents.

GEICO and Progressive stand out, as policies purchased online have more than quadrupled over the past decade.

Agent portals, core systems, business intelligence and other technology initiatives are competitive necessities, according to a new report from Novarica.

USAA Shines Among Top 25 Insurers for Auto Claims Satisfaction

In 2014, insurers need to make the leap to customer-centric business models, which will require several technology initiatives, four of which make up Ovum’s biggest trends for 2014.

With their history and international reach as a foundation, deepening customer relationships is a fertile source of competitive advantage for the Lloyd’s market.

Nationwide Looking for Agents in Texas

Current risk mutualization model may not be sustainable, Ptolemus Consulting says; as auto insurance becomes increasingly commoditized, both insurers and insureds seek solutions.

As the anniversary of Sandy approaches, American Modern reflects on how the storm affected the way it operates, including communicating more frequently with customers via smartphones.

Ernst & Young survey finds insurers hindered by technology and culture; 70 percent spend less than 10 percent of business and development budgets on digital.

GameChanger Portal designed to assist insurers writing personal, commercial and specialty lines.

After a loss, some consumers who buy their policies online soon learn a hard lesson about the need and value of having an agent who is partnered with a top-notch carrier.

In New York, officials said the exchange had 2.5 million visitors in the first half hour and California reported seeing as many as 10,000 hits a second.

The strategies of insurers like UnitedHealth Group and WellPoint are under the microscope as data from four of the five largest U.S. states is collected by SNL Financial Group.

J.D. Power and Associates’ study finds renters underserved and ranks homeowners and renters insurers based on customer satisfaction; American Family top among renters and Amica Mutual among homeowners.

One quarter of survey respondents said they considered switching auto insurance providers in the past year; Esurance had the most customers in that category, USAA the fewest.