Customer experience

Eleven life insurers, including AXA Equitable, USAA and Metlife, were recognized for their efforts and successes with their online tools and/or website features.

Eleven P&C insurers, including Allstate, Liberty Mutual and State Farm, were recognized for their efforts and successes with their online tools and/or website features.

Corporate Insight's latest report evaluates the online customer experience of more than a dozen leading insurers.

Insurer looks to take advantage of customer-preferred platforms with InsureRight, an app designed to calculate coverage.

Metlife, Allstate and GEICO received the best scores for Facebook, Twitter and YouTube, respectively.

Insurer pushes new participant engagement model with interactive site.

PCI commends Attorney General Schneiderman as insurers have been able to pay Sandy claims within an average of 20 days.

Customers still desire the human touch of agents—if it's provided in real time and on the platforms they prefer.

Customer analytics is presented as the driving force behind big data success in new survey results.

Insurer worked with InfoBeans on recent mobile expansion.

Vehicle repair times and satisfaction with the repair process both decline.

App will soon be available on both iOS and Android platforms.

A new report from Forrester provides an overview of mobile capabilities in insurance, including an array of potential functionalities and customer interest.

Insurer looks for greater flexibility and efficiency from BillingCenter, a Guidewire product.

Experian QAS survey finds fewer than 1 percent of businesses lack data quality initiatives.

In an effort to meet customer demands, the insurer's new products are designed for customization.

The new offering, IBX Wire, is designed to enable members to connect directly to the insurer and manage their personal health care via mobile device.

Insurer announced plans to hire hundreds of new claims and customer service employees in Tucson.

Insurer eliminates paper processing requirements for individual disability income policy administration.

Aplifi enables submissions of annuity and life insurance transactions through mobile platform.