Customer experience

Insurers may learn from bank IT execs' plans regarding the rapidly multiplying risks that result from the use of mobile devices outside the firewall by both executives and consumers.

The sixth annual INN's Women in Insurance Leadership program profiles women insurance professionals whose leadership and performance has redefined their business and its application of technology.

New app to provide drivers with a more convenient way to manage auto insurance policies anytime, anywhere.

Site is designed to help consumers make informed decisions about financial advisers.

IPM platform to allow health plans to unlock provider network performance for affordable care.

Portable system to bring convenience, quick payment for farmers’ claims.

Health insurers look at IT investments, particularly in billing and payments, to respond and adapt to upcoming changes in the market.

Facing radical changes, CIOs focus investments on agent or customer ease of doing business, business intelligence and speed to market.

What Impact is Mobility Having on Insurers?

Specialty collector vehicle insurance to cover any year, make, model.

The insurer’s new iPhone and iPod touch app uses the devices’ accelerometer to measure driver performance.

Social media may still be thought of as a separate emerging technology by insurers, but soon it will be the norm.

New Yorkers, especially those who live in New York City, are being victimized by auto insurance fraud, which industry groups say has reached crisis levels. Yesterday, insurance industry proponents of reforms were scheduled to voice their concern about the ongoing problem.

Technology should enable complete automation of underwriting to the point where getting insured is a simple plug-and-play process, but will that happen?

The effort by commercial lines underwriters to hold the line on premiums gave way under the pressure of a highly overcapitalized market in the first quarter of 2011, according to the RIMS Benchmark Survey. The survey tracked property, workers’ compensation, D&O and general liability. Administered by insight services provider Advisen Ltd., the survey results posted material decreases in average renewal premiums in three of four lines of business tracked.

Oracle is throwing some cold water on the NFC hype; says tech’s performance too slow to be workable as an instant enabler of contact-less payments.

Too many agents are self-oriented, focusing on products instead of on client needs, expert says.

Life insurers may benefit from this trend if they provide products that meet consumers' demands, according to a Northwestern Mutual Life study.

Despite the highly publicized breach, Alliance Data's Q1 net income surged 85% to $86.4 million, from a year earlier.

Markel Direct to offer clients new product innovation, increase share of the business insurance market.