Customer experience

Practice to help clients reduce costs associated with work-related accidents.

P&C agents have their work cut out for them trying to get customers to understand why homeowners coverages cost what they do.

Clever “fan” recruitment is the norm for some insurers; who’s taking the lead?

Principal Financial Group says that 94,000 of its 401(k) plan participants have used its online tool.

Multi-platform app allows users to calculate leave accrual rates, account for sick days out of the office.

While carriers have many reasons for slow adoption, 11 life insurers now offer mobile functionality to consumers, according recent research.

Carriers add straight-through processing to streamline quote and bind.

New insurance lead market review notes increased lead generation from property/casualty insurers fighting for online business.

LIMRA has developed a social media training program designed to help guide advisers through any potential legal and cultural social media landmines.

Advanced AI systems like those being developed by IBM sound great, but acquiring such systems is another matter.

A truck insurer is king of the road when it comes to mobile app development.

Not many of the insurers that already have reported their fourth quarter and year-end results in recent weeks seem to have faced as much speculation leading up to their report as American International Group Inc.

As carriers chase down growth, policyholders are left with inflexible service and often brutal customer experience.

Mark Molitor, VP, IT Sales, Marketing & Corporate Support, CUNA Mutual Group, provides insight into the insurer's award-winning customer experience project.

Independent financial advisers say that improving efficiency and time management is a goal for 2011, and carriers can help them achieve it.

The company’s edgeConnect user experience platform joins other insurance solutions chosen to provide building blocks designed to help insurers to transform their business processes.

Saybrus Partners Inc., a subsidiary of The Phoenix Companies Inc., formed a group that will offer clients a "Plan Right, Retire Right" planning program.

Large sports cars have the highest average collision claims costs and passenger vans have the lowest, notes the U.S. Department of Transportation’s National Highway Traffic Safety Administration (NHTSA).

HP software to help State Auto Group improve policyholder communications.

ETran to provide robust, yet flexible, solution to meet needs of Mutual of Omaha.