Customer experience

Analysts answers FAQs about how the final regulatory reform bill will shake out.

New survey reveals that auto insurance customers can be enticed to switch coverage.

Health care IT vendor says it enhanced the solution’s individual billing capacity to help payers cope with the influx of uninsured into the market.

As insurers ponder possible apps and tools for mobile devices, they should note that payments firms are gravitating to Google's Android.

A good reputation will prevail over all, especially in the insurance marketplace.

The insurance Mobile Components suite includes a guide for performing policy administration tasks with various hand-held devices.

ACORD 103, the first component built with the FAST 8x framework, is designed to simplify the life and annuity application process.

Mutual of Omaha could soon be the most visible insurer in the banking world.

What insurers can do to enhance their customer experience in the years ahead.

Exhibitors acknowledge improvements, but daunting challenges remain.

To respond to customer and business demands, insurers take on billing system overhauls.

USAA uses social networking tools to spur sales, quotes and product and service strategies.

Chasing the retirement "savers" will require a technology- enabled focus on education to simplify the complex products being posed to them.

Servicing multiple distribution channels shouldn't translate to multiple headaches.

Accenture survey finds that insurers plan to spend an average of $84 million to improve multi-channel strategies.

Carriers need to spend to optimize current business processes while simultaneously laying the foundation for future growth.

A surprising reprimand of national politicians and a less surprising disregard for the industry highlighted the conference’s first day.

INN’s 2010 Vanguards in Insurance Practices Awards represent true votes of confidence by insurers who rate the value provided by technology solution providers.

The calculator is intended to increase life insurance sales opportunities for producers.

We provide insurance for those whose identities are stolen, so why not add preventive services?