Customer experience

According to Forrester research, of the 18 million U.S. consumers applied for, or purchased, auto insurance via the Web, only 9% used a comparison site.

After hearing reports from across the industry last week at both IBM's IMPACT conference and Software AG's SOA Summit, it's apparent that SOA is very much alive and kicking.

A partnership with Armed Forces Benefit Association makes life insurance, financial management services available to members.

Traveling in a custom-decorated Agent Insight Tour truck, the AgencyPort team will conduct interviews with more than 100 agents in more than 50 towns and cities.

Westfield, Liberty Mutual, CNA and Chubb Group heads discuss InVEST, technology and future of the insurance industry.

INN issues a call for nominations for its award program recognizing excellence, leadership and professional performance among women in insurance.

Given insurers' knowledge of consumer lifestyles, they should be utilizing predictive analytics to better identify ideal customers and sell them higher-value services.

The new Web Quote and Template Underwriting functions are designed to integrate agent/insured into underwriter workflow.

Even for the many insurers still dependent upon legacy systems, it's possible to adapt their systems to realize the benefits of automated decisioning.

May is Disability Insurance Awareness Month, and research shows Americans are vulnerable to serious financial hardship in the event they were to become disabled.

Reputation Institute surveyed the general public on companies’ trust, esteem, admiration and good feeling.

MOBILE TECHNOLOGY FOR RISK INSPECTION

MANULIFE INKS OUTSOURCING DEAL WITH THOMSON REUTERS

Insurers may not want to dismiss aggregators as "just another agency" - most are poised to deliver on a unique value proposition.

Insurers' use of Web 2.0 strategies and other rich Internet applications have allowed them to harvest a new audience.

Physicians offer advice on how to define “meaningful use” of electronic health records.

A new study shows the Web is the channel of choice for people seeking price information about auto insurance.

Despite insurance's yawn-inducing rep as a consumer brand, Forrester believes that since 75% of U.S. consumers use social technologies, the opportunity is there for insurers to capitalize.

A new study finds that while newly keen for bargains, consumers are not eschewing insurance coverage altogether.

A new era of social commerce is knocking at the door, promising CRM on steroids—and State Farm is one of the first insurers to stand in line for it.