Customer service

Former tablet and online banking leader Allison Landers will enhance digital experience for the insurers' group products.

The latest version enables ‘anywhere’ access and engagement, multiple language interfaces and a better view of information and relationships to offer more personalized customer experiences.

While brokers historically have owned the customer relationship, satisfaction rises when insurers are involved during service interactions, according to a study from J.D. Power.

The implementation began with a new customer documents communication strategy and the elimination of CSE’s internal print and mail operation.

Insurers should note that customers are more willing than ever to divulge personal information for the promise of a better deal, an enhanced experience and better service.

The costs to deal with the breach won’t hurt this year’s earnings outlook, in part because the company has its own insurance to cover such incidents.

Two of the state’s most-powerful lobbies, the insurance industry and trial lawyers, are gearing up for a fight over a push to ease penalties against companies that deny homeowners their hail-damage claims.

The information compromised includes names, birthdates, Social Security numbers, street and e-mail addresses and employee data, including income, Anthem said.

Next stage of the mobility revolution: stepping back from frantic rollouts and encouraging holistic enterprise offerings.

Might HoloLens succeed where Google Glass didn’t?

This makes USAA the first major U.S. financial institution to deploy a full-scale rollout of voice and facial recognition.

Social, mobile, analytics, big data, cloud and digital strategy soon will be basic capabilities, and insurers that get bogged down in ROI studies could miss opportunities.

The insurer attempted to start a social conversation about childhood accidents with a jarring spot in which the child protagonist dies. But if sentiment is any indicator, people didn’t want to listen.

Four steps CIOs need to take to lead insurance organizations to greater “customer obsession.”

Insurers must choose between embracing innovation or just continuing with business as usual and run the risk of becoming a casualty in the new competitive battle.

Increased cloud and data management investments also are expected in 2015, according to IDC Health Insights report.

The implementation of the PolicyCenter and BillingCenter platforms is part of a transformation initiative designed to help strengthen the company’s insurance products and customer service capabilities.

New research from LIMRA, which will be presented at its upcoming conference in Orlando, indicates these external disruptions could alter their distribution models within the next five years.

Developing a usage-based insurance program has now gotten easier.

We live in a brave new world now with digital devices and equipment surrounding us in a sea of capabilities that (generally) improve the quality of our experiences.