Customer service

IT organizations still years away from essential data management and analytics capabilities.

As the private exchange market continues to expand, further mergers and acquisitions are expected.

The new HP Exstream 9.0 can help insurers deliver on mobile device communication strategies, HP said, and connect with customers.

Auto insurers have managed to eke out modest gains in customer satisfaction, but are still failing to leverage technology in ways that meet the high expectations of Millennial drivers.

Over 40 percent of otherwise satisfied auto and home policyholders likely to switch insurers soon, Accenture finds.

Insurers, healthcare providers and consumers stand to benefit from widespread adoption of wearable devices.

As a technology provider, your client’s ability to deliver products and services to their customers, when and where they need them, is at the heart of their business success.

Liazon, Cigna collaboration offers a national solution for companies with 250 or more employees via Bright Choices and other Liazon-powered exchanges

Federal health insurance exchange's performance should reflect major improvements over last year

C&S can fit documents to its business model with standardization, customization and compliance.

The challenge for today’s insurers is to keep pace with the rising demands of real time product development.

The insurer has expanded into call center distribution through LifeQuotes.com for the Express product.

Expectations for high-quality customer experiences now are set by consumer brands; self-service capabilities are critical for strategy and cost reductions, according to Novarica study.

Measuring goes beyond just accumulating fans and followers: it looks at the contribution to business.

Estimates put the number of private exchanges at around 150, but according to PwC Health Research Institute, they can be grouped based on their beginnings.

Gartner finds the number of organizations investing or planning to invest in big data technologies has increased significantly though the number of implementations remains low.

According to the CDC, 18.4 percent of adults under age 65 lacked health insurance in the first three months of the year, down from 20.4 percent in 2013.

The UP Bill Payment system is intended to reduce staff time spent on processing and support digital usage growth.

IT advisory firm Strategy Meets Action presented Innovation in Action awards to carriers that have successfully undertaken next-generation technology projects in the past year.

92 percent of executives, including insurers, say their big data projects are yielding results.