Customer service

Carriers need to look at new and impactful ways to be there for their customers.

Emerging technologies are putting pressure on insurers to develop new models for customer-engagement.

The HP Exstream release is intended to help improve the customer experience and reduce costs for insurers.

Cross-channel ad spending is a more effective way for insurers to spend ad dollars, according to survey.

Policy admin transformation project intended to improve operational efficiencies and customer service, insurer says.

The aim is to get people more invested in taking care of themselves; consumers wear the devices and activity data is uploaded to be verified and reward them for their participation and efforts.

The social media analytics engine is intended to help combat workers’ compensation fraud.

Life Portraits offers a straight-through processing application of illustrations to e-application and automated underwriting.

Despite open enrollment for Affordable Care Act plans not starting until November 15, a new report estimates that nearly 7 million adults may be able to enroll through special enrollment periods.

As more consumer and household goods are equipped with connected sensors, opportunities for risk mitigation and pricing are on the rise.

Marketing and IT remain far apart on how much weight each puts on the need for collaboration and interaction, but the gap is closing fast, according to a report from Accenture.

The exchange is available to Cigna U.S. clients and prospective clients starting September 1.

Real-time omni-channel interactions will help change the face of the industry.

Online transactions and major new players in the market are bringing big shifts to the auto insurance business.

AIG, Amica, Legal & General and 8 other insurers among the finalists for the awards honoring best practices in insurance industry IT initiatives and strategy.

Erie, Nationwide and State Farm lead in satisfaction, according to J.D. Power; all insurers benefit by offering highly satisfying customer experiences, which result in increased customer loyalty and advocacy.

Chad Zenner will drive AssureStart’s digital marketing and branding activities.

CRM data analytics can enable a business to make the sales process smarter as well as empower field reps with easy access to business intelligence.

Insurer shifts from legacy platforms to realize improvements in multiple areas.

The offering will include full billing, claims, endorsement and renewal functionality for the carrier’s personal lines.