Customer service

A recent survey identifies insurers' highest-priority investment areas over the next two years.

In a flat market, P&C insurers’ success now hinges on customer segmentation, tailored propositions and delighting them with innovative products and services, according to Bain & Co.

App offers a customized dashboard to help members create and track personal wellness goals and milestones.

Online consumers who access social networking sites from a smartphone are more likely to read, comment, like or share content posted by a company than their PC counterparts.

The most widely regarded as well as the most vilified state-run operations are experiencing technical glitches and data-management challenges.

Private exchanges change the way employee benefits have historically been offered; now the employee makes the decisions about their health care.

Insurer deploys new software to re-engineer its point-of-sale system.

Forrester Research finds apps are helping insurers increase revenues, decrease loss expenses and reduce risk.

The online offering is designed to improve communication with policyholders, insurer says.

The tool could give customized, 24-hour access that wasn’t possible with USAA’s website or its employees.

Insurer deploys electronic delivery and reduces cycle time — from policy submission to final disposition — for participating customers by more than two weeks.

ForeSight illustration app is intended to boost agent efficiency and mobility for National Life Group’s life products.

The hurricane weakened to Category 1 upon landfall on the North Carolina Outer Banks.

Three recent HR moves demonstrate that large life insurers recognize customer experience as a strategic differentiator.

Rebecca Tadikonda will be responsible for global strategy to drive financial performance.

Major shifts in the health care market will lead to disruptive and ever-changing changes, including private exchanges, and those that realize the change and adapt to it will be the ones that are successful.

The agreement, which will result in more than 100 industry-specific enterprise apps, will significantly change how banking, healthcare, insurance and other markets operate.

18 states were given permission to opt out of SHOP’s employee-choice provision after determining it would produce adverse selection.

Insurer seeks to accelerate sales, service and policy delivery with electronic signatures.

Lincoln Financial received a second-consecutive Center of Excellence Certification for its customer service.