Customer service

CNA.com’s multimedia tools help visitors learn more about their business insurance needs.

Many consumers find health care websites tough to navigate and are not satisfied overall, says J.D. Power survey.

Examining the administrative burden of doing business with the E&S market.

As media interest in health insurance exchanges decreases over time, the insurance industry will need to develop more effective communications to reach the uninsured.

The application is designed to enable organizations to combine mobile enterprise apps into business processes for mobile working.

Product lifecycle management and innovation management platforms also among the fastest growing through ‘18, according to Ovum.

Consolidation and fluctuating returns have complicated risk management, creating new technology priorities for insurers, according to Novarica study.

Insurers should be in the business of making life safer and better for consumers all the time.

Insurers can learn from the use of activity tracking in other fields to help their customers make better decisions.

What are the mobile leaders, including Allstate, Progressive, State Farm and Geico, doing to go from standard to strong?

There is an inevitable rethink – again – about social media metrics.

In a crowded and price-driven market, Grange Insurance is concentrating on claims tech initiatives to retain customers and drive profitability.

The state is considering defaulting to HealthCare.gov, even as it pours millions of dollars into a last-ditch attempt to fix its dysfunctional HIX.

In today's competitive marketplace, insurers must be able to measure what's working and what isn’t with their mobile engagements.

The increase in time being spent interacting online via social media channels represents one of the greatest new business opportunities of all time. But for the insurance industry, it may represent one its greatest challenges.

Satisfaction highest among 'Loyal Advice Seekers;' Auto-Owners, State Farm and The Hartford lead the pack, J.D. Power says.

Most had been without coverage for at least two years and 72 percent decided to buy health insurance because of the Affordable Care Act, according to Kaiser Family Foundation.

By unlocking the value of petabytes of patient-specific data, health insurance plans will be able to help members to achieve their health care goals, says presenter at America’s Health Insurance Plans Institute 2014.

Fifty-six percent of health insurers responding to the survey said they will use a single-carrier private HIX as a sales channel for their products before year's end.

Visualization and gamification techniques will improve the technology experience for participants.