Customer service

To improve customer satisfaction, accuracy and cycle time for weather-related claims, the insurer integrated Verisk’s data and analytics capabilities into its estimating application.

However, a lack of testing tools and lower-quality assurance resources are holding back mobile website and app developers and IT professionals, according to survey.

USAA, State Farm, GEICO and 11 others received customer experience ratings in the Fourth Annual Temkin Customer Experience survey.

Working together, agents and carriers can realize data validation, faster turnaround, no month-end reporting and other straight-through processing benefits.

Kaiser Foundation and SelectHealth ranked highest overall, J.D. Power survey finds insufficient coverage decreases health plan satisfaction.

Insurer will use the software to to better understand its customers and improve pricing management capabilities for its Safe Driver auto insurance line.

The usage-based insurer adds new feature to its app to help San Francisco customers avoid parking tickets; says other markets will soon follow.

For many insurers, the road seems to begin with beefing up their data analytics.

Public and previously shared data offer potential benefits to consumers and opportunities for service providers to offer value-added services; however consumers' responses range from neutral to negative, Celent says.

Insurer announces a new chief information officer, chief claims officer, chief risk officer and 30 more corporate officers.

BillingCenter expected to provide a modern technology platform for the commercial trucking insurer.

Advanced Web architecture is particularly crucial in the insurance industry given the potential for enhanced customer self-service.

The Zone tablet app, recognized by the Bank Insurance and Securities Association, is designed to simplify complex retirement planning.

The platform now available in the cloud.

Document and content management is accelerating the insurer’s ability pay medical bills, shorten claim cycles and distribute information internally and externally.

One out of five companies now consider themselves to be mobile enterprises. Here's how they did it.

A survey of 100 health insurance executives finds that mobile technology and health and wellness applications are fast becoming an integral part of the health care consumer experience.

Data analysis, processing and results distribution enables ProSight’s customer service team to access all client history and claims data.

Insurers should never lose sight of the essential principles that are important to managing the business.

The firm says CRM users who avoid MDM will derive erroneous results that annoy customers, resulting in a 25 percent reduction in potential revenue gains.