Customer service

Amica Mutual, USAA and four others recognized by J.D. Power for customer service excellence; survey finds customers compare customer experiences across industries.

While agents and carriers have significantly improved the flow of data, carriers that opened a path for clients to log directly into their proprietary websites presents a problem.

An app can't just be an extension of prior work on the desktop or Web.

What began in the '90s as carrier self-service applications now are migrating to mobile devices, but with expanded capabilities, such as instant messaging, image capture, and more.

15 minutes with Direct Global Insurance, which is piloting self-service kiosks that can quote and bind auto policies in about five minutes.

Amica Mutual, Erie and Nationwide ranked highest in homeowner claims satisfaction, according to J.D. Power.

Eighth annual awards program uncovers the best of the best in insurance innovation among both technology users and providers.

Software helps the insurer monitor and archive its activity in social media, while enabling the company to plan and publish content to multiple social platforms simultaneously, track consumer engagement and participate in meaningful two-way dialogue.

While customers who report positive mobile and Internet experiences are most likely to buy more and offer referrals, that experience frequently falls short of customers’ expectations, says Capgemini.

The Fuelcaster gas-price predictor can help save drivers money.

The suite is designed to transform a traditional website into a responsive site for mobile and tablet optimization.

BillingCenter expected to improve flexibility, customer service and speed to market.

The general manager of usage-based insurance says predictive models are the "secret sauce" that gives the company a competitive advantage in the space.

Insurers are ready to design digital solutions that change the industry into a continuous, predictive, risk management service.

Electronic signature capability allows immediate delivery of life insurance customer requests.

Technological advances are generating vast new sources of data that can assist carriers with better decision-making.

Five strategies that insurers are using to guide their social media efforts.

Portal available to risk managers who support specialty and large general contractors.

Carriers and agents have made significant progress in improving the sales process, but there’s still a long way to go.

Insurer uses text messaging, a new app featuring social capabilities and good-natured competition to attract new customers.