Customer service

Examining the importance of change management in a PAS transformation.

Customer service rises in importance as a business driver and cost containment declines, according to Strategy Meets Action.

With big data and machine learning tools and algorithms, the possibilities are endless.

Shifting mobile strategies and two other trends will change the industry in 2014 and beyond, according to an Aite Group report.

Across the industry, substantial differences exist in claims management processes, and many insurers could realize significant benefits by applying new techniques and technologies.

Geographic information services increasingly are being incorporated into claims processing to predict and prevent losses, speed customer care and better allocate resources.

Insurance companies should look to their high-transaction cousins when it comes to mobile strategies.

Competitive advantage comes from being able to answer any question at any time.

Since last year, new skills and new thinking are more urgent than ever, even as budgets and technology needs remain static.

Is your organization prepared to deliver a modern customer experience?

Collaborative and social technologies are radically changing not only interactions with consumers, but the ways in which internal processes can be conducted as well.

The year 2014 is expected to be something of a tipping point for established and new technologies to take hold in the insurance industry.

As the federal health-insurance exchange finds its footing, some state-run exchanges now are struggling with technology delays and low sign-up levels.

Retirement Income Clearing Calculator to provide for choice, portability of guaranteed retirement income options.

Verint Provides Workforce Optimization Solutions

Latest version includes ‘Responsive Web Design’ and improvements to Account Management feature.

Marketing and IT people actually stand on common ground, looking to support customer data and interactions.

Intact Financial Selects Guidewire Billing

15,000 Health Care Enrollments Didn’t Get to Insurers

Infosys McCamish Releases VPAS Customer Service Work Desk