Customer service

Smaller carriers, such as AAA, John Hancock and others, benefit from offering more personalized attention and drive the increases, according to ACSI report.

The Care4Today Mobile Health Manager is intended to help users manage medications; meQuilibrium intended to help reduce stress.

How the big changes of 2013 are affecting insurers' technology strategies for 2014.

Fitch: Bypassing healthcare.gov An Unlikely Positive for U.S. Insurers

Tablet computers are becoming standard client computers, but there's still work to be done on the back end.

Drivers in emerging markets are twice as likely to buy a car based on in-vehicle technology options than vehicle performance, according to Accenture report.

Company is offering free credit-monitoring service for one year to provide protection after Social Security Numbers were printed on postcards.

Direct Auto Releases Mobile App Capabilities

It’s time for insurers of all types to hop on the big data bandwagon or risk getting left behind.

At least 15 major insurers have dedicated Twitter accounts, including USAA, GEICO, Progressive, Allstate, Mutual of Omaha and Travelers.

New platform designed to provide defined contribution participants with complete account access from personal devices, including tablets.

J.D. Power survey finds improved customer satisfaction scores in nearly every category, with the exception being agent first notice of loss.

Massachusetts Blues Develops Website to Help Navigate the ACA

Nautilus will use the Communicate piece of ONE Engagement Cloud to create and collaborate on policy documents.

GEICO and Progressive stand out, as policies purchased online have more than quadrupled over the past decade.

Agent portals, core systems, business intelligence and other technology initiatives are competitive necessities, according to a new report from Novarica.

USAA Shines Among Top 25 Insurers for Auto Claims Satisfaction

In 2014, insurers need to make the leap to customer-centric business models, which will require several technology initiatives, four of which make up Ovum’s biggest trends for 2014.

With their history and international reach as a foundation, deepening customer relationships is a fertile source of competitive advantage for the Lloyd’s market.

Nationwide Looking for Agents in Texas