Customer service

Current risk mutualization model may not be sustainable, Ptolemus Consulting says; as auto insurance becomes increasingly commoditized, both insurers and insureds seek solutions.

As the anniversary of Sandy approaches, American Modern reflects on how the storm affected the way it operates, including communicating more frequently with customers via smartphones.

Ernst & Young survey finds insurers hindered by technology and culture; 70 percent spend less than 10 percent of business and development budgets on digital.

GameChanger Portal designed to assist insurers writing personal, commercial and specialty lines.

After a loss, some consumers who buy their policies online soon learn a hard lesson about the need and value of having an agent who is partnered with a top-notch carrier.

In New York, officials said the exchange had 2.5 million visitors in the first half hour and California reported seeing as many as 10,000 hits a second.

The strategies of insurers like UnitedHealth Group and WellPoint are under the microscope as data from four of the five largest U.S. states is collected by SNL Financial Group.

J.D. Power and Associates’ study finds renters underserved and ranks homeowners and renters insurers based on customer satisfaction; American Family top among renters and Amica Mutual among homeowners.

One quarter of survey respondents said they considered switching auto insurance providers in the past year; Esurance had the most customers in that category, USAA the fewest.

Online platform designed to guide beneficiaries to a variety of resources and expedite the group life claims process.

The insurer said it is looking to improve in many areas, including claims processes, customer experience and compliance.

Working with Kony, the health insurer sets out to use existing code to expand its mobile presence to include Windows tablets.

Allstate Corp. has launched QuickFoto Claim, a free mobile application designed to enable customers to settle auto claims based on the submission of smartphone photographs. QuickFoto Claim is available now in 10 South and Southwestern states, and the company said it will be available in the majority of states by year end.

As consumers grow more demanding, insurers would do well to anticipate customer concerns and offer instruction on how to avoid them; but first, they need executive buy-in.

The new version of document management and workflow software is designed to increase functionality and security with added features.

Life insurer looks to offer a more efficient life insurance application and delivery experience.

The ease with which social media is ignored could be its greatest strength, according to Novarica's Matt Josefowicz.

InsuranceSuite chosen by the P&C insurer for rating, underwriting, policy admin, billing and claims management purposes.

USAA, a direct seller and one of the first insurers to adapt to social networking, is also, according to J.D. Power, the most trusted brand in the industry.

Operational efficiency and underwriting discipline are crucial for growth and therefore are dictating commercial lines carriers’ technology purchases, according to a report from Novarica.