Customer service

Software designed to help address cost barriers created by the high costs of in-car telematics devices.

Esurance has selected Modus as its telematics vendor for the DriveSense program, which is deployed across the United States. Modus is providing its full-service UBI solution including logistics, integration, application development, data warehousing and support services.

Erie Insurance leads the way as six insurers score customer satisfaction ratings above the industry average.

Proprietary technology designed for marketing teams looking to manage a brand's social media presence using a consolidated dashboard.

The P&C, health and life sectors face different challenges when it comes to mobile. But all three have a way to go in providing what's needed to keep up with market demand.

Insurers that want to remain competitive and profitable must make the commitment to becoming truly customer-centric, according to a recent study, and there are initial factors to consider.

Under outsourcing agreement, provider will continue to develop, implement and maintain insurer's CRM, claims and policy administration services.

Despite lower satisfaction with more complex Superstorm Sandy claims continuing to be reported, overall satisfaction remains stable, according to J.D. Power.

Online form collects the data of a potential consumer, which is routed to a home office interviewer to complete the process.

While consumers are finding UBI programs easier to use, nearly half of are uncomfortable with sharing driving data, according to a LexisNexis survey.

Compared to 2012, however, four fewer insurers were included in Temkin’s top 100.

In an effort to integrate with the Federally Facilitated Marketplace, insurer selects Benefitfocus to build a private insurance exchange for both group and individual market segments.

Larger insurers are more likely to use price optimization to increase profitability, and half use segmented demand models; most smaller insurers assume rate changes won’t impact customer demand.

Security and integration are two of the four most important considerations when entering the mobile space or improving what you already have.

CEOs and other senior executives are increasingly engaged as their companies step up efforts to build digital enterprises.

Allianz Life looks to improve its customer service and product development with new core system.

While vendors are optimistic about revenue growth over the next few years, a new report from Aite Group urges them to do a better job of aligning with P&C carrier needs.

Calling an insurance agent or broker is one of the least attractive options for getting information about health insurance plans, according to new survey results from Forrester.

Celent warns of a dramatic shift in the technology that group-enrollment insurers use to gain consumers’ attention and interact with them.

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