Customer service

What do you get when you mix trillions of dollars in assets and a quasi-ignorant understanding of finance? Enter the Generation X and Generation Y consumers.

A new report contends that insurers that commit to analyzing data from social media will be able to better establish an ROI.

Big spenders may garner lots of likes on Facebook, but when it comes to social media interaction, smaller, specialized insurers lead the way.

Anticipating a more customer-centric strategy, insurers will look to new data sources and analytical techniques to sharpen risk understanding and customer profiling, according to a new report.

Purchase highlights recent reports indicating life insurers are outspending P&C insurers when it comes to online/mobile quoting systems.

Earlier today, Marsh announced strategic changes to its Flood Service Center (FSC) that will allow it to service standard flood insurance policies as part of the National Flood Insurance Program’s (NFIP) Write Your Own (WYO) Program.

As a combined average, 42.3 percent of Europeans switching auto or household insurers, or buying for the first time, did so online last year, according to “Aggregation Metrics: Consumer Approaches to Insurance Comparison Sites in Europe,” a research paper from Finaccord. This up from 35.4 percent in 2008, making online aggregators and online comparison sites the fastest-growing distribution channel.

The P&C sector leads insurers in mobile offerings, investments; however, life/annuity insurers are investing more in quote and buy capabilities.

Analysis from HealthPocket Inc., a health insurance information site for consumers, shows that health insurers have some work to do in the areas of out-of-pocket expenses and transparency. The analysis indicates that 38 percent of plans did not disclose their deductible within its annual out-of-pocket limits, concealing the full amount a person could pay if the “Summary of Benefits” was not read carefully. Once these deductibles are factored in, many plans are not compliant with the Affordable Care Act (ACA).

Eleven life insurers, including AXA Equitable, USAA and Metlife, were recognized for their efforts and successes with their online tools and/or website features.

Eleven P&C insurers, including Allstate, Liberty Mutual and State Farm, were recognized for their efforts and successes with their online tools and/or website features.

Corporate Insight's latest report evaluates the online customer experience of more than a dozen leading insurers.

Insurer looks to take advantage of customer-preferred platforms with InsureRight, an app designed to calculate coverage.

Metlife, Allstate and GEICO received the best scores for Facebook, Twitter and YouTube, respectively.

Insurer pushes new participant engagement model with interactive site.

PCI commends Attorney General Schneiderman as insurers have been able to pay Sandy claims within an average of 20 days.

Customers still desire the human touch of agents—if it's provided in real time and on the platforms they prefer.

Customer analytics is presented as the driving force behind big data success in new survey results.

Insurer worked with InfoBeans on recent mobile expansion.

Vehicle repair times and satisfaction with the repair process both decline.