Customer service

USAA, The Hartford and Kaiser Permanente score highest on net promoter score study; Aetna and Anthem the lowest.

Automakers’ recent move to incorporate smartphone hubs into production and the recent outcries against distracted driving could put insurers in precarious position.

Application designed to let insurers analyze social media, among other sources, for customer sentiment, claims and fraud issues.

In declaring a $10.2 trillion protection gap, Conning suggests the Internet and social media as outreach tools that have the ability to help insurers regain middle market traction.

Platform upgraded to support growth through improved time-to-market, reduced operating costs.

New report sees technology disruption as the best means of offsetting economic and environmental uncertainties.

NexJ’s Integrated Agent Desktop unified the point-of-entry for 14 of the carrier’s external systems.

Billing, payable and receivables product designed with insurer input.

Insurers using a new service will be able to search and analyze up to two years' worth of Twitter updates.

State legislators are looking to smartphone-enabled electronic insurance IDs to save drivers, law officials’ time and money.

For the first time, referrals to National Insurance Crime Bureau break 100,000.

New study finds that majority of middle-income Americans admit to knowing little about the Medicare program.

Horizon Blue Cross Blue Shield of New Jersey, has birthed a new company, Horizon Healthcare Innovations (HHI), which is dedicated to fomenting a paradigm shift that results in a health care system that delivers better care at dramatically lower costs.

Where Consumers Seek Out Retirement Information

Key considerations for building a truly social business, on the inside and outside.

During a session at HIMSS12, Kaiser Permanente SVP and CIO Phil Fasano said that with $4 billion spent thus far on the project, the gravity of the undertaking is evident.

Demographic shifts and technology demands are creating an increasingly amorphous consumer.

A convergence of tech forces are creating a “new norm” for insurance companies.

Jasmine Jirele will be responsible for leading Allianz's operational and service processes, including new business, in-force, operations controls, contact center and related supporting functions.

How agents can use Facebook to reach out to policyholders when they need it most.