Customer service

Online Info Helps Patients Find ER Alternatives

Global technology services firm acquires privately-held software provider to expand its presence in the mid-market.

Starting with a basic agent portal in the '90s, Safety Insurance's upgrades and enhancements enable virtually all auto and homeowners business to come in through its portal.

As insurers look to capitalize on the rich trove of data on social networks, customer relationship management may be a good place to start.

While measure has cleared lower chamber by a decisive margin, the bill’s fate in the Senate is far from certain.

P&C Insurers Suffer Through Q2 2011

Ward Group President Jeff Rieder provides insight and analysis to his company's ranking of the top performing property-casualty and life-health insurers.

Is social media about transparency and creating a dialogue with customers, or is it a relatively inexpensive way (to date) to reach large numbers of potential customers? This is an important debate for all insurers.

As major market changes loom, report says health insurance providers that wish to access this giant pool of potential customers will need to shift toward a consumer-focused model.

Esurance Steps Up Facebook Efforts

Minimum standards set for insurers to participate in a Web-based exchange and offer qualified health plans

Effects of Non-Modeled Risk Not Understood: Aon Benfield

General agent chooses new policy administration and billing system.

Deferred income product designed to protect retirees against longevity risk.

Study: Best Heart Surgery Outcomes from Insured Patients

MassMutual Appoints Chief Customer Experience Officer

Aetna International’s website is equipped with multilingual search capabilities, supporting all languages on the site.

Social CRM may ultimately lose its cachet, but until then, the insurance industry is just beginning to explore the possibilities this new dimension of data provides.

Study: There’s Still More to Learn about Distracted Driving

life insurance, third-party administrators, Profit Sharing/401k Council of America