Customer service

INN VIP Best Practice Award Winner Tom Hammond, Bolt Insurance Agency, describes the role standards play in his organization’s unique success. 

Ironshore Announces Social Networking Participation

Social networks and their features are changing the way we interact with the world, each other and with insurers. The insurance industry will be forced to respond.

insurance claims, property, casualty, fraud, HVAC

10 Named 2011 Women in Insurance Leadership Winners

Vehicle Theft on Decline 7 Years Running

New Aite Group report examines how vendor offerings afford insurers opportunity to transform the process.

Estrich Tapped as IASA President

PCI Lists Worst Cities, States for Towing

Carrier launches disaster microsite to help its commercial lines customers prepare for hurricane season.

Without talking to my "friends" directly, I have no way of knowing why they clicked on the Like button, rendering an analytical tool of questionable value even further devalued.

American College Names New Ethics Director

Tropical Storm Arlene brings heavy rains, threat of mudslides, to Mexico.

British drivers participating in a survey would rather purchase a policy online versus over the phone or through a broker.

Brits Confident in Insurance Purchases Online

J.D. Power research also finds unbundled customers happier with insurance offerings.

With a focus on growth rather than simple cost-cutting, insurance CIOs are trying to deeply change the mix of capabilities, knowledge and assets within their organizations.

Economic conditions lead middle-income baby boomers to reevaluate plans, with more women than men saying income now inadequate to pursue retirement.

A rapidly growing focus on “in-app purchasing” will help insurers better engage their mobile customers.

Questionable claims rose 23% from 2008 to 2010; California, Florida, Texas, New York and Michigan generated 49% of those.