Customer service

John Hancock Launches Consolidation Services Unit

While mutual fund companies in general are not embracing mobile technologies to the degree that banks, credit cards and self-directed brokerages are TIAA-CREF and Vanguard stand out in terms of offering research and trades via mobile devices, according to Corporate Insight.

J.D. Power and Associates: Kaiser ranks highest in employer satisfaction among fully insured commercial health plans; UnitedHealthcare ranks highest among self-insured commercial health plans.

Nearly 60% of Americans aged 50 and older worry about long-term care costs and don’t feel confident that they’ll be able to meet those costs; only 16% feel financially prepared to finance their long-term care, according to Sun Life Financial survey.

USAA's corporate culture fostered on the inside is reflected out to the market.

The insurance industry needs to emphasize mobile initiatives and begin to guide consumer expectations rather than sit back and watch.

Sales of motor scooters jumped almost 50% for the first three months of 2011.

Designed for insurance carriers and broker/dealers selling annuity products, the service features analysis by product, carrier, distributor, agent and investor.

Health insurers overall received a low grade on the American Medical Association’s (AMA) / most recent “National Health Insurer Report Card” (NHIRC). Commercial health insurers have an average claims-processing error rate of 19.3 percent, an increase of two percent compared last year, according to the findings. The increase in overall inaccuracy represents an extra 3.6 million in erroneous claims payments compared to last year, and added an estimated $1.5 billion in unnecessary administrative costs to the health system, AMA says. The AMA estimates that eliminating health insurer claim payment errors would save $17 billion.

The mobile version of loanliner.com enables CUNA Mutual’s members to start the loan application process from their smartphones.

The number of lightning claims is down, but the average cost per claim rose 13% from 2009; expensive electronics may be culprit.

The insurer reports "mailing error" sent member name, insurance number, diagnoses codes and descriptions, procedure code and description, prescription name and provider names to wrong addresses.

Survey reveals that U.S. insurers have more confidence than their non-insurance counterparts when strengthening competitive position through mergers and acquisitions.

State Farm sends mobile units to meet with evacuees.

Lesbian, gay, bisexual and transgender-focused site designed to provide guidance to meet specific financial needs.

Munich Re expects to reduce nearly $500,000 in annual electricity costs with new solar power system; Harleysville already realizing energy cost reductions of 25% since 2008.

Premium sales of individual life combination products jumped 62% in 2010, reaching $1.2 billion.

Still sorting out how they can leverage it, almost one-third of French insurers are considering investment in social networks, a clear sign demonstrating that value can be generated from data gathering from and customer interactions through this medium.

When creating an “influence channel,” insurers and agents could really help each other: Insurers need social media fan recruitment, and agents need content.

Electronic fulfillment solution to manage forms processing electronically.