Customer service

SAN FRANCISCO--WorldGroup, a leading provider of flexible, component software solutions for the insurance industry, today announced that it has submitted a signed, definitive agreement to acquire Taliant Software, LLP. Established in 1992, Denver based Taliant has insurance software applications installed and in production use in insurers throughout both the United States and Canada.

INDIANAPOLIS--Anthem Blue Cross and Blue Shield customers can now enroll in their health care benefits through secure, online tools available at http://anthem.com . The new capabilities not only make enrolling fast and easy for employees and individuals, but allow employers to streamline their work, lower administrative costs, and save time, all in an effort to improve the ease of working with Anthem.

SPRINGFIELD, Mass.--The MassMutual Financial Group announced today that it has launched a new section of its consumer Web site that includes useful information about how financial products and services can help individuals prepare for life events and meet new life challenges. Called "Learn," the material is included on the "For Individuals" portion of massmutual.com, effective immediately.

ATLANTA--The practice of both outsourcing and offshoring has been rapidly rising and will therefore have a huge impact on the business world for years to come, according to a new report available from LOMA, entitled "Outsourcing and Offshoring: Challenges and Opportunities for Insurance Companies."

HARTFORD, Conn.--The Hartford Steam Boiler Inspection and Insurance Company (HSB) today announced it is offering to insurers identity recovery coverage that combines identity theft insurance with services that help victims restore their credit history and identity records.

MAYFIELD VILLAGE, Ohio--The Progressive group of companies, the third largest auto insurance group in the country based on premiums written, today announced the debut of its newest Web site, driveinsurance.com, highlighting the important role that independent agents and brokers play in Progressive's business model.

HARTFORD, Conn.--The paper application for Builders Risk coverage has gone the way of the thatched roof, replaced by electronic application submission, rating, quoting and binding from The

COLUMBUS, Ohio--Grange Insurance is introducing a new extranet Web site for its independent insurance agents featuring technology to streamline business processes. The site also offers comprehensive functionality that helps agents manage the sales process and their Grange policies. The new Web site, http://www.grangeagent.com , is being rolled out to Grange's 1,200 independent agencies.

PALO ALTO, CALIF--Corporate America's information architecture is replete with obsolete, redundant and unused software applications--so many, in fact, that maintaining them drains tens of billions of dollars per year from the most information-intensive companies alone. However, nearly three quarters of these companies have no process in place for retiring outmoded software and less than half conduct regular software audits to see how much software is on the network.

ALPHARETTA, Ga.--ChoicePoint today announced its acquisition of Priority Data Systems, based in Omaha, Neb., a provider of comparative rating software solutions to the independent insurance agency market. Terms of the acquisition were not disclosed.

Along with "dot-com," another linguistic relic of the late 1990s is "CRM." The acronym is barely uttered anymore in polite business circles--at least not without knowing, sideways glances. That's because the promise of both the Internet and customer relationship management were notoriously inflated during the last few years of the 20th Century, and many companies that bet too much on those promises lost millions."From the late 1990s through about 2001, there was this tremendous expectation that CRM in conjunction with the Web was going to solve everybody's problems," says Tom Congoran, vice president of health care at Pegasystems Inc., a Cambridge, Mass.-based business process management (BPM) software firm.

The Chubb Group of Cos. is making processing E&O insurance coverage easier for agents with an intuitive, customized Web-based solution that's proving to be a smart investment.Providers of errors and omissions (E&O) insurance coverage market the product knowing that corporations are eternally liable for their mistakes and oversights.

Carriers that provide coverage for rare, valuable items understand that it's ill-advised to assign appraisers who specialize in fine art or jewelry to assess the valuation of an expensive item outside their realm of expertise.Selecting the wrong appraiser can result in an inaccurate assessment-one that not only negatively impacts an insurer's risk exposure, but also can affect the price a policyholder pays for coverage.

As insurers "Web-enable" their core applications to provide agents, claims professionals, customer service representatives and customers access to data and transactional functions, poor Web site performance becomes more than an annoyance to end users. It becomes a critical component to a company's success.A London-based firm that operates a hub for cedants, brokers and reinsurers to collaborate, share data and transact business online realized the importance of this issue when London users of its Singapore-hosted data management center (DMC) application reported slow page refreshes and data downloads.

Cedar Rapids--Fiserv Insurance Solutions, a unit of Fiserv, Inc. and an innovative solutions provider for the insurance industry, announced availability of the 1.2 version of Fiserv Advanced Billing, a Web-based system utilizing the J2EE (Java 2 Enterprise Edition) platform.

NEW YORK-- A poll of attendees at The Conference Group's 16th Annual Executive Conference for the Property-Casualty Industry has found that executives expect changes in the brokerage and regulatory models to have fundamental and long-lasting effects on the industry, including downward pressure on industry compensation, with pricing likely to increase.

EL SEGUNDO, Calif.--Computer Sciences Corporation

PORTSMOUTH, NH--Bottomline Technologies today announced the expansion of the company's financial Business Process Management (fBPM) solutions. These fBPM solutions are designed to streamline paper-driven order-to-cash and purchase-to pay processes -- enabling organizations to more effectively manage their financial assets and trading partner relationships.

Newark, Calif.--Risk Management Solutions (RMS), the world's leading provider of products and services for the management of catastrophe risk, today announced that it provided the risk analysis for a securitization of U.S. hurricane and earthquake risk by The Hartford Financial Services Group, Inc.

Seattle--Safeco announced it is once again expanding the product breadth available on its single-platform online sales center Safeco Now. In a breakthrough move for small-business insurance sales, the company has introduced functionality allowing independent distributors to quote and issue commercial multi-peril (CMP) policies in as little as five minutes.