Digital distribution

One in five U.S. life insurance policies sold through direct channels, and the number of consumers who bought insurance online has doubled since 2006, says survey.

Survey notes 10-year outlook includes higher demand for financial solutions, and a need for advanced technology to deliver value.

UK consumers have learned that their loyalty is usually rewarded with a hike in premiums.

Coinciding with International Women’s Day, the board’s launch spotlights the Women in Insurance Leadership Forum, a unique online community dedicated to the personal and professional growth of women in insurance.

The new solution suite is designed to ease business process automation and integration, and offers a rich user interface framework.

Technology ease of use is critical to P&C agents’ success, yet there is a gap between what agents want and what carriers currently offer, notes a new report.

Craig Beattie and Karen Monks join Celent as insurance analysts.

Smartphone apps may be key as a multi-channel communication strategy in the future.

Solution used to reach Progressive’s goal to offer online-only insurance in Australia.

Leveraging existing assets and getting privacy concerns right the first time are two important lessons insurers can learn.

A Watermark Consulting study finds definite positive impact in customer-focused business strategies.

By opening channels for customer interaction, USAA shows that it's keeping customer care front and center.

With their successes in the United States, U.S. health insurers should review growth opportunities overseas, specifically Asia and Europe, according to analysts at Conning Research & Consulting.

After getting wind of unauthorized sale of health insurance products to approximately 2,500 Floridians, Florida Insurance Commissioner Kevin McCarty has ordered seven companies and some of those companies’ officers to stop selling health insurance in the state.

Essent Guaranty Inc. marked its arrival Thursday, announcing that Fannie Mae and Freddie Mac have approved it as an official mortgage insurer, making the Radnor, Pa., company one of only eight with such a designation.

Amsterdam-based financial services firm ING is stressing retirement planning in its latest marketing campaign.

Powered by biofuel, the health insurer’s mobile trucks take marketing information to potential clients across Pennsylvania.

Google Buzz users went nuts when their contacts were assembled without their consent, but other social media users are only too happy to air every piece of dirty laundry in their baskets to anyone who will listen.

Forrester report finds insurance providers among top industries in ranking of customer service interactions.

The Toyota recall is the perfect opportunity for carriers to encourage online self-service.