Digital distribution

Deep Customer Connections’ industry benchmark of carriers’ performance ranks their “ease of doing business.”

One plan is to provide services to agents who already have affinity marketing schemes in place.

Carriers have increasingly heard that ease-of-doing-business and technology are the deciding factors for agents when selecting insurers with which to work, but new research shows that unless carriers have a solid product at a competitive price, all the talk is meaningless.

Insurers may need to alter operating models and product offerings to better service baby boomers.

As more and more consumers use comparison-shopping sites, a major question arises for carriers and agents: Are online comparison shoppers really good customers for your book of business?

The solution, NexJ Contact for Finance, is expected to be rolled out to Wells Fargo Advisors’ entire population of advisors and support staff across all distribution channels.

Using banks as a distribution channel may be a way for life insurers to tap into the middle-income market.

The insurer offers its customers in the education industry a new tool to help retirement planning.

A survey from LowerMyBills.com reveals that consumers shopping for auto insurance seek lower premiums, but many don’t know how to do so.

Reports indicate that revenue support is not going to come from a hardening market.

Life insurer triumphs in class action suit brought over marketing materials.

STG Billing fulfills demanding customer service requirements at Chicago insurance companies.

The travel insurer created a new booking site that includes quoting and comparison tools as well as educational sections.

Still seemingly slow to take root in the United States, insurers across the globe are quickly responding to the growing demand for Islamic law-complaint insurance.

Given the rise of smartphone adoption among U.S. insurance customers, there is now a massive demand to engage insurers via the mobile Web.

From cloud computing to legacy systems to the business/IT relationship, insurance CIOs discuss areas affecting their careers and ability to perform.

America's Health Insurance Plans and Blue Cross and Blue Shield have collaborated to give providers one-stop shopping when conducting transactions with insurers.

A survey reveals a high level of customer loyalty and satisfaction among respondents.

Bucking national unemployment trends, large agencies are adding producers, a new study finds.

Not only does asking an agent for customer lists cause agents to question your rationale behind the request, it is a significant breach of the relationship, Professional Insurance Agents say.