Digital distribution

MANULIFE INKS OUTSOURCING DEAL WITH THOMSON REUTERS

Insurers may not want to dismiss aggregators as "just another agency" - most are poised to deliver on a unique value proposition.

Insurers' use of Web 2.0 strategies and other rich Internet applications have allowed them to harvest a new audience.

A new study shows the Web is the channel of choice for people seeking price information about auto insurance.

Despite insurance's yawn-inducing rep as a consumer brand, Forrester believes that since 75% of U.S. consumers use social technologies, the opportunity is there for insurers to capitalize.

A new study finds that while newly keen for bargains, consumers are not eschewing insurance coverage altogether.

Conning Research & Consulting suggests individual annuity insurers rethink their product risk, distribution, asset management functions and cost structures in a changing competitive environment

Insurance IT vendors should readjust their approach to selling solutions in a way that better meets the needs of their customers.

Calling it a “global phenomenon,” Conning points to life industry, non-U.S. markets as those most affected by the decline in transaction value.

Insurance technology vendors should heed these tips when working with the analyst community.

The insurer expects in 2010 to expand its benefits by offering online, real-time, face-to-face consultations with physicians.

When developing a multichannel distribution strategy, focusing on agent commission, lead generation distribution and communication can help prevent an agent revolt.

Industry conferences shy away from vendor-led sessions.

Bill intends to protect elderly consumers from fraud.

Insurers say an Optional Federal Charter (OFC) will streamline distribution channels, lower administrative costs and provide more product choices and pricing options for policyholders.

Rich Internet applications offer insurers expanded opportunities to interact with customers, brokers and agents.

Carriers can see many benefits by providing service over the Web to commercial lines customers.

CIOs consider integration and cultural choices when deciding between Software-as-a-Service and on-premise CRM.

Recognizing the potential for relationship building, a number of insurers turn to social media.

Exclusive to INN: Ara Trembly, among industry thought leader contributors.