Agents

It is important to leverage human-in-the-loop processes, rather than automating them away, and to surface relevant information for agents to help contextualize interactions with policyholders.

Mike Sha, CEO of SigFig writes that agents will need to go beyond insurance to offer more advice on every phase of the financial journey.

Half the insurance workforce will retire over the next 15 years and the key to surviving the shift will be capturing, sharing and scaling the institutional knowledge of their most experienced producers.

The best carriers provide agents with the tools that allow prospective customers the option to shop via chat, text and even in-app communications channels.

Alison Borenstein, director of data science, Assurance IQ, shares three valuable lessons after years of building machine learning technology for agents.

The MGA market in the P&C insurance industry is experiencing significant changes, driven by trends such as growth in the excess and surplus space, prioritizing speed to response over speed to market, and the emergence of parametric insurance.

There are other less obvious ways underwriters can use the technology, but one area is field underwriting.

Simon-Kucher expects customer churn and switching behaviors in auto-insurance to increase sharply in 2023.

A new research report from SMA examines core systems deals completed in 2022 from 18 of the top solution providers in the market today.

Many of the digital adaptations made during the pandemic have stuck around when it comes to insurance agents and their clients.