Claims

Reinsurer developed AI, big-data-driven product in its internal innovation lab for its insurer clients.

An insurance company that can offer its policyholders a low-stress solution involving as much automation as possible—thereby circumventing as many subjective human factors as possible—will have a significant competitive advantage over others.

When their car is involved in an accident or someone breaks in, CSAA customers can view and share a video clip with the insurer and law enforcement personnel.

A program was designed over the past year to improve employees interpersonal skills and workplace conversations.

Starting with claims gives carriers quick wins on the road to revamping processes across the enterprise.

W. R. Berkley division is hoping to improve the auto insurance customer and agent experience.

The network also includes three other insurers — Aetna, Anthem and the Chicago-based Health Care Service Corporation.

BlueCross BlueShield of Western New York is sharing claims data via HEALTHeLINK, the region’s health information exchange, to help providers improve care.

Pilot project aims to increase efficiency in working with other carriers.

The claims-processing startup will move overseas in an agreement with the multiline insurer.