Claims

Forrester research finds that even the most tech-savvy claimants want the reassurance of a human voice handling their claim.

Touchless digital insurance has become a base requirement for business as people demand touchless transactions.

Insurers’ use of photos and videos for estimation increased during 2020.

Tom Wilson spoke after the insurer posted fourth-quarter adjusted earnings.

Claims costs went up despite fewer miles driven, and other surprising results.

Tractable's computer-vision offering can appraise user-submitted photos for most claims, the companies say.

The 75,000 checks exchanged between the two carriers are now being processed on the blockchain.

An upgraded EyeSight X that uses autonomous technology debuted in August in the second generation of the Subaru Levorg.

Has insurance's 'noble purpose' ever been more relevant to society than now?

Photos can be used to drive claims decision-making and can also enable touchless claims handling.