Claims

Alliances on renter's and pet insurance allow wide range of services, especially on mobile, says SVP Jennifer Marhalek.

Upgrades to the insurance claims process are driven by a desire to prevent customers from jumping ship, says Aite Group's Jay Sarzen.

P&C insurer continues long-standing relationship with vendor, in efforts to enhance online customer experience.

Peak Fleet, EMC's new telematics initiative, rolls out with full support from Octo's analytics suite.

But consumers report higher satisfaction when technology is robust, says J.D. Power & Associates.

User experience is important to compete with bigger companies’ budgets and scope, says Metromile CEO

Transforming personal lines’ ‘moment of truth’ isn’t easy, but the payoff is clear.

Jim George switches responsibility from North America to global.

The activity comes at an increased time for M&A in the insurance software industry.

Pennsylvania and Indiana Lumbermens Mutual Insurance Companies deploy SIMS Claims.