Claims

With hurricane season set to start June 1, Citizens is taking advantage of interest rates close to generational lows to bolster its claim-paying ability.

The company’s partnership with several local educational institutions is aimed at bringing employees into the industry from underrepresented communities.

Andrew Pinkes, formerly of XL Group, will replace George Fay.

At a time when confidence in the insurance industry has been compromised, innovative companies can break the mold.

Large P&C insurers are "champing at the bit" to use drones for claims investigation and more.

The potential for severe thunderstorms is on the map for the Midwest through the Atlantic coast, according to the U.S. Storm Prediction Center in Norman, Oklahoma. Hail and high winds have been reported in six states.

Following FAA approval, the insurers soon could deploy drones in catastrophe zones and for other, more routine inspections.

The insurer is among the first to receive FAA approval, allowing the company to begin testing sUAVs to improve post-catastrophe claims response.

We explore the nine U.S. states that reported double-digit rate increases in auto claims in 2014, according to CCC research.

CCC Information Services analyzed claims reports from its customers and identified the states where auto claims fell in 2014.

The idea that auto accidents will be almost obsolete is a nice thought, but robots still make their share of mistakes -- all that is needed is a faulty or incompatible software patch or update.

When a busy winter meant independent adjustors' invoices were coming fast and furious, UPC Insurance collaborated with VIP Software to streamline the estimation and invoicing process.

The excess and surplus lines carrier shakes up its management with former claims SVP taking over an operational and special projects position.

The insurer plans test flights near Bloomington, Illinois; could use drones to assess roof damage claims and respond to natural disasters.

The broker has launched GC ForCas, a stochastic modeling platform to help insurers understand their exposure to casualty catastrophe losses.

New technology such as adaptive cruise control, automatic braking, parking assist, lane departure warning and blind-spot alerts will reduce fender benders and other incidents.

Insurance coverage will transition from Personal Lines (where people do the driving) to Commercial Lines (where the manufacturer is responsible for the safety and accuracy of the vehicle).

The insurer has consolidated multiple claims platforms on Guidewire to streamline claims management.

A process is also in the works to provide funds to homeowners who disputed insurance payments without suing.

With fewer recent CAT events, insurers have been applying lessons learned to managing non-catastrophic claims, according to a survey from J.D. Power, resulting in the third-consecutive year of higher customer claims satisfaction.