Claims

From 2009 to 2013, these states have seen the most cooking-related insurance claims during the holiday week. Texas, which led this list in previous years, has reported no Thanksgiving cooking-related fires since 2012.

By denying or underpaying claims, Wright mitigated its risk of facing a government audit and financial penalties for overpayment, according to the complaint.

The upward trend in smartphone use while driving may be largely due to the fact that more drivers own smart phones, but there’s also variation in the activities distracting drivers.

Tips for consumers and businesses include reviewing credit reports, keeping purchased items out of sight in vehicles, and deploying a risk management plan.

Delivering superior customer service is also important, according to a Towers Watson survey of chief claims officers.

Policies for business use of personal vehicles historically were designed only to address deliveries and customer visits; personal vehicles for taxi-like services creates new risk exposures not covered by previous policies.

Armed with analytics, predictive modeling and big data, insurers like CNA are moving to take on application fraud.

The P&C insurer also has modernized its claims practices, enhancing overall customer service, claims response and expenses management.

The P&C insurer is modernizing its claims practices, enhancing overall customer service, claims response and expenses management.

Next-generation opportunities will require re-thinking of traditional business principles; SMA report offers ideas on reducing claims operations costs while expanding geographically.

The Insurance Institute for Highway Safety finds the Honda Accord and Toyota Camry to be among those cars that are the safest and most-affordable options for teen drivers.

Transformational effort includes document management and analytics initiatives to improve efficiencies and customer experience.

IT organizations still years away from essential data management and analytics capabilities.

As the private exchange market continues to expand, further mergers and acquisitions are expected.

Claims transformation effort includes document management and analytics initiatives to improve integrations, efficiencies and customer experience.

Auto insurers have managed to eke out modest gains in customer satisfaction, but are still failing to leverage technology in ways that meet the high expectations of Millennial drivers.

There are many questions for carriers to consider even before the implementation process begins.

Stream Claims can help Regional Insurance to reduce manual and paper-based processing.

The WebXL reporting tools can help the insurer isolate the claim experience and identify weather trends and severity.

Combining Perspecsys Cloud Data Protection and ClaimVantage Claims Processing provides insurers with a secure infrastructure for claims automation.