Claims

Insurers increase focus on improving customer satisfaction and retention through more effective claims processing, according to recent survey.

Travelers, the only property/casualty insurer in the Dow Jones Industrial Average, said profit climbed to a record in the first quarter on investments and expanding margins.

Karlyn Carnahan brings more than 20 years of leadership experience to her new role.

Top trends include core and legacy system transformation, data mastery, and analytics and digitization, Celent says.

Insurance data experts convene in IDMA annual meeting panel to underline big data opportunities and imperatives.

The regul8 statistical reporting product will integrate with core Zurich transactional systems, including PMS, ZIP and Guidewire Claims Center.

The integration from the Property Claim Services division of Verisk Analytics is designed to align the use of precision climate business data for P&C insurers.

InsuranceSuite will help the multiline insurer streamline core systems.

The promotions of Ian Rowe and Leighton Freeman will strengthen underwriting and claims, company says.

Industry executives share their perspectives in a recent survey.

Atlas will provide cloud-based rating, underwriting, policy administration and other applications to the specialty insurer.

Annual awards are based on 3,835 customer scores and rankings for 15 auto, home, health and 14 life insurers.

To improve customer satisfaction, accuracy and cycle time for weather-related claims, the insurer integrated Verisk’s data and analytics capabilities into its estimating application.

An examination of case studies point to a handful of paths insurers can take toward innovation.

The strategic alliance will target small- to mid-sized insurers with a complete claims solution.

ClaimCenter has been deployed for claims management ahead of schedule and under budget.

Smartphone application enables claimants to video chat with an appraiser, which can eliminate the need for an in-person appraisal and shorten payment processing time.

Insurer announces a new chief information officer, chief claims officer, chief risk officer and 30 more corporate officers.

The platform now available in the cloud.

In 2012, PIP claims reached an annualized $14,207 per claimant, Insurance Research Council says, despite decreasing severity of injuries.