Claims

Todd Greeley, former CNA VP, hired to work closely with underwriting, brokers and customers

In a new FICO survey, 31 percent of insurers said fraud accounts for as much as 20 percent of claims costs.

Operational efficiency and underwriting discipline are crucial for growth and therefore are dictating commercial lines carriers’ technology purchases, according to a report from Novarica.

Software providers unify user interfaces and increase focus on business intelligence.

GuideOne Insurance, a national niche market insurer, has deployed Guidewire’s ClaimCenter as its new claims management system. GuideOne is currently in production with ClaimCenter for its workers’ compensation line of business and is in the process of implementing its other lines including auto, homeowners, business auto, commercial property and liability in a phased deployment approach.

Stephen Applebaum, senior analyst, Aite Group, is given 60 seconds to identify how P&C insurers are reinventing themselves around claims.

Acquisition expands the service provider's P&C claims capabilities globally.

Under outsourcing agreement, provider will continue to develop, implement and maintain insurer's CRM, claims and policy administration services.

Despite lower satisfaction with more complex Superstorm Sandy claims continuing to be reported, overall satisfaction remains stable, according to J.D. Power.

Severe storms and tornadoes in the United States pale by comparison to the $18 billion in economic losses resulting from June floods in Germany.

Severe storms and tornadoes in the United States pale by comparison to the $18 billion in economic losses resulting from June floods in Germany.

Data tracking and data visualization enabled by new Web-based, mobile-enabled claims software.

OneClaim was created, implemented and launched in just 10 months, saving the P&C insurer a projected $108 million in the first year.

Over the course of three years, Aegis Insurance, a midsize mutual specialty commercial insurer, completed an overhaul of its legacy core systems. The result is a 50-percent reduction in the average time it takes to process a transaction, a 70-percent improvement in quoting and an 80-percent improvement in renewal processing.

While vendors are optimistic about revenue growth over the next few years, a new report from Aite Group urges them to do a better job of aligning with P&C carrier needs.

Insurer looks to replace legacy claims management system, implement enterprise data mastery technology.

The new firm will offer property/casualty claims adjusting and training services to companies across all segments of the industry, including retail and wholesale brokerage firms, managing general agents and underwriters, insurance companies, and insurance-related services.

Employee benefits mobile platform upgraded to accept vision claims, provide ID card through app.

Specialty insurer makes purchase in an attempt to improve claims results by supplementing its auto direct repair program.

Joe Nestegard fills the slot vacated by Rhett Rayburn, who has been named VP of GEICO’s southeast region in Georgia.