Policy adminstration

Insurity Inc., a ChoicePoint company, today announced that Georgia Casualty & Surety, a wholly-owned subsidiary of Atlantic American, has selected Insurity's Commercial Intellisys property/casualty policy processing services and software. A complete Web-based rating, intelligent underwriting and electronic issuance platform is being deployed across 11 states for workers' compensation, commercial business auto, general liability, commercial package and umbrella policies.

An Internet-only health plan for individuals and families, called Net Saver, has been introduced by Health Net Life Insurance Company, a Woodland Hills, Calif.-based health insurer.With Net Saver, there are no paper-based application or enrollment materials. Once a secure, encrypted online application is completed by an applicant, it is downloaded by the consumer for record keeping and submitted at the same time to Health Net for processing. Net Saver's online processes help to speed the application submission process. It's not uncommon for applications to be submitted in the middle of the night by Internet-based brokers such as EHealthInsurance.com, according to Health Net Life Insurance Co.

One-third (34%) of workers believe they may outlive their retirement savings. Among individuals who make less than $25,000, 54% believe they run the risk of outliving their retirement savings. This, according to the 14th annual national Retirement Confidence Survey (RCS) released today by the Employee Benefit Research Institute (EBRI), American Savings Education Council (ASEC), and Mathew Greenwald & Associates.Men are slightly more confident than women (65% versus 61%) when it comes to believing they will not outlive their retirement savings, and married people are more confident than non-married individuals (66% versus 58%). When it comes to long-term care (LTC) in retirement, 51% of workers are confident that they will have enough money to pay for LTC expenses.

OLDSMAR, Fla. -- eAutoclaims today announced that it has secured a two-year contract with Michigan Millers Mutual Insurance Company. eAutoclaims will provide its national network of body shops and independent appraisers (IA) to process Michigan Millers' automobile and commercial heavy equipment physical damage claims.

LOUISVILLE, Ky. --Humana Inc. announced today that its subsidiary, Humana Insurance Company, has completed its acquisition of Ochsner Health Plan of Louisiana from the Ochsner Clinic Foundation. Ochsner Health Plan is one of the largest health benefits plans in the New Orleans market and the third largest in the state of Louisiana with approximately 152,000 Commercial medical members, primarily in large group accounts, and approximately 31,000 members in the MedicareAdvantage program. Ochsner Health Plan is licensed in all 64 of Louisiana's parishes.

Nearly half of the top 200 U.S. insurance carriers are using offshore services, according to Celent Communications Inc., Boston. Among the carriers working with outsourcing firms that provide at least some offshore services are: Guardian Life, Manulife, Sun Life, Fireman's Fund, Farmer's Insurance Group, Allmerica, PacifiCare Health Systems, Abbey Life and Royal & Sun Alliance.But try to get an insurance executive to talk about outsourcing these days--especially offshore outsourcing--and you won't find many takers. Several large insurance carriers declined to be interviewed for this article. And, at a recent Insurance Networking News outsourcing conference in Tampa, Fla., several IT managers from smaller insurance companies said they did not want their employees to know they were attending.

They say sharing is good, but try telling that to insurance executives overseeing individual business units. Actuaries, underwriters, sales and marketing executives and claims adjusters have long regarded their departmental knowledge as sacrosanct, with the thought of sharing that information akin to giving up one's first-born.Perhaps out of necessity, this cloistered approach to knowledge-sharing might be loosening its territorial grip. Keeping departmental knowledge close to the vest might protect a business's so-called secrets, but reciprocally this approach also prevents a business from tapping into the knowledge that resides within other corporate units, industry experts relate.

It's been said: People don't mind changing; they just don't like being changed. And that's a fundamental principle underlying the practice of organizational change management--a practice that can mean the difference between success and failure when implementing new technology."When change management is used successfully-when there's a clear definition up-front about what the objectives are and those objectives tie back to the right business goals-the projects I've worked on have had 100% success," says William Speir Jr., change management portfolio manager at Hartford Technology Services Co. (HTSC), a subsidiary of Hartford, Conn.-based The Hartford Financial Services Group.

Writing this month's cover story was more challenging than usual. Few insurance executives wanted to talk about offshore outsourcing-at least not "on the record." That's because the topic is incredibly sensitive these days."My staff doesn't know I'm here," one IT manager told me at the Outsourcing Forum hosted by this magazine in Tampa in February. Another attendee announced that protesters were picketing at another outsourcing conference taking place in Orlando that same week.

Like many of its mid-size insurer counterparts, Indiana Farm Bureau Insurance Co. understands that overhauling legacy information systems is a costly proposition. As a result, the carrier continues to conduct business from multiple and disparate systems.But what if an insurer could eschew the high cost of a comprehensive systems conversion and reap the operational benefits of an effective but less-expensive alternative?

When economic times are tough, executives turn their focus to increasing revenues and reducing costs. It's easy to say, but executing this simple idea can prove much more difficult, especially in the insurance industry.The events of Sept. 11, 2001 and the recession have brought the healthy profits the insurance industry saw in the 1990s crashing down into the depths of financial hardship.

BOSTON-- The family with a car each for dad, mom, the college sophomore and the high-school senior. The tenant in apartment 2B who's never had a ticket or an accident in 20 years of driving. The distracted shopper who backed into another vehicle in the supermarket parking lot. With OneChoice Auto, OneBeacon Insurance is delivering comprehensive protection to fit the needs and lifestyles of a broad range of Maine drivers. "We've expanded our approach to auto insurance significantly," said Dan Bridge, Vice President of Personal Lines New England for OneBeacon, "and we're now able to offer insurance solutions to most drivers and for most vehicles in the state. The key is to meet customers' needs at a price that's competitive in the marketplace yet appropriate to the skill levels and driving histories of individual operators."

INDIANAPOLIS--Anthem Blue Cross and Blue Shield continues to make managing health care benefits easier for its members through its award-winning Web sites. MyAnthem, Anthem's new personalized member Web site available at anthem.com , provides members an individually tailored online experience that offers quicker, easier and more efficient access to self-service tools and member-specific health information. "Members come to anthem.com for four reasons: to view their membership information, to choose or change health care providers, to learn about health and wellness, and to shop for health-related products and services at discounted prices," said Mary Scanlon, Anthem's vice president of eBusiness. "We simply designed MyAnthem for our members based on the way they use anthem.com -- all in an effort to make managing their health care easier than ever."

Tomorrow's workforce will be older, heavier and unable to retire, according to CIGNA's disability claim operations leader Mark Marsters. Speaking at the recent national Disability Consulting Group (DCG) conference, Marsters outlined the profile of the future workforce and some of the major factors likely to shape integration of health and disability benefits in the next decade.Health care costs, the aging workforce, and the economy are three of the main suspects that will conspire to shock the health and disability industry, according to Marsters, senior vice president at Philadelphia-based CIGNA Disability Management Solutions.

The Principal Financial Group has developed a comprehensive educational program to help consumers and health members better understand their benefits and take charge of their health. Members with medical coverage issued or administered by Principal Life can go online to access their group medical benefit information, including claim status, booklets, explanation of benefit statements and Principal Reimbursement Arrangement balances (if applicable).

Profits of the nation's life and health insurers jumped $14.8 billion, or 437%, to $18.1 billion in the first nine months of 2003, the best third-quarter increase in a decade, according to Weiss Ratings Inc., a Jupiter, Fla.-based independent provider of ratings and analyses of financial services companies, mutual funds and stocks.Driving the industry's steep profit growth, the change in reserves fell to $101.5 billion for the first three quarters of 2003, an $11.8 billion decline compared to the $113.3 billion change in reserves reported for the same period in 2002. The five life and health insurers responsible for nearly 90% of the changes in reserves were Kemper Investors Life Insurance Co., General Electric Capital Assurance Co., Prudential Insurance

The St. Paul Companies Inc., St. Paul, Minn., and Travelers Property Casualty Corp., Hartford, Conn. have received all required regulatory and shareholder approvals for the previously announced merger of the companies.The companies intend to close the transaction on April 1, 2004. The common shares of St. Paul Travelers will be traded under the New York Stock Exchange symbol STA.

COLUMBIA, S.C. -- Indiana Farmers Mutual Insurance Company has signed contracts to implement AcroSoft's Insurance Content Management solution. The initial implementation will include the AS Docs System together with its ad-hoc workflow capability and web application interface, which lets agents and adjusters access their company's document repository via the Internet.

SPRINGFIELD, Mass. -- Massachusetts Mutual Life Insurance Company (MassMutual) announced today its support of an important legislative proposal -- by House Financial Services Committee Chairman Michael G. Oxley (R-Ohio) and Chairman Richard H. Baker (R-Louisiana) of the Capital Markets, Insurance and Government-Sponsored Enterprises Subcommittee - that would modernize an outdated state-based regulatory system. The Oxley-Baker proposal calls for enactment of national regulatory standards to make state insurance regulation more uniform and efficient while creating a more dynamic and responsive marketplace for consumers.

Pearl River, N.Y.-based ACORD has enhanced the role of its Industry and Government Affairs unit by adding a legal capacity with the addition of Gary Bel, vice president, general counsel and corporate secretary, and Kate Ciravolo, vice president and counsel, government affairs. Their addition strengthens the Industry and Government Affairs operation and widens the scope of ACORD's involvement in the development of standards. It also expands the representation of ACORD's membership throughout the industry and regulatory agencies. Bel and Ciravolo will also be handling the general legal activities of the corporation within the in newly combined Legal, Industry and Government Affairs Department."As new regulations and data requirements are implemented across the nation, their impact on the insurance industry continues to grow. The need for data standardization to assist organizations in efficiently and economically complying with these changes is becoming ever more essential," said Gregory Maciag, president and CEO of ACORD. "We've expanded the Industry and Government Affairs group to meet these new demands."