Policy adminstration

Based on data from 88 insurance company state filings, report reveals that the industry is still largely unprepared to deal with the wide-ranging economic risks posed by climate change.

Insurers are facing a crossroads at the intersection of “social” and “media,” with its next iteration anything but business as usual, says expert in new media.

New report from Swiss Re says insurers need to employ new, forward-looking types of modeling to better understand implications of increasing life expectancy.

Allstate report notes Fort Collins, Colo. as having the safest drivers in the country for second year in a row.

Like walking a tight rope, with social media you cannot remain stagnant or ignore it, yet moving forward presents even more uncertainty as compliance enters the picture.

J.D. Powers latest report reveals policyholders with flood insurance less satisfied than those who opt not to carry it; Amica takes top spot in overall customer satisfaction.

Insurers acknowledge that outmoded infrastructure is limiting business agility, a new study by Oracle Insurance and Insurance Networking News finds. The study, which queried 421 insurance C-level and senior executives, IT professionals and line-of-business managers, assessed the organizational priorities for insurers, their effectiveness in priority areas and the role that IT plays in helping and hindering their initiatives.

Insurers can use their advanced analytic abilities to monitor employee behavior. But should they?

How long after implementing an electronic document management system can an insurer get rid of original paper documents? The answer: It depends.

15 minutes with Stuart Rose

A new generation of PLM tools frees product developers from the fetters of IT, but carriers need to wield this newfound freedom with caution.

Manitoba Public Insurance's year-old system enables multiple resources to view and work on claims at the same time, resulting in faster, more accurate decisions.

The exponential growth of mobile devices and applications is forcing insurance IT assent managers to ask new questions about their place within the insurance organization, their safe use by employees, and even their efficacy.

Enterprise IP telephony software shows early signs of improving customer service and employee productivity.

Software and services vendor increases availability for overseeing cloud implementations by opening a new delivery center in North America.

Fitch Ratings and A.M. Best don’t expect significant ratings changes as a result of the losses.

Michael Finnegan takes over the COO position, succeeding James Hinchley, who was promoted to chief underwriting officer of Liberty Mutual’s Commercial Markets property/casualty business unit.

The first series of services in its Breezeway collection, designed to provide virtual agents with a desktop application that supports e-mail, collaboration, electronic new business application management and e-signature.

Social media, text messaging, customer assistance and catastrophes: How Irene and the recent earthquake have taught us to communicate.

The Foreign Account Tax Compliance Act will present insurers with technology and operational challenges, according to PwC.