Policy adminstration

Insurance consultant Mark Gorman says for carriers, quality data should mean more than getting the numbers right on a report.

A new survey reveals the skills executives need to cultivate and foster innovation.

IT leaders need to pay close attention to service-level agreements, definitions around concepts such as availability and uptime, and exit clauses in case a deal goes south.

Insurers need to utilize a graying IT workforce to keep systems modernization projects on track.

Ohio National signs contract to support two CSC software programs, and Sunshine State extends BPO agreement.

Solution used to reach Progressive’s goal to offer online-only insurance in Australia.

The end-goal for many insurers is to bring self service to all aspects of customer and agent interfaces. And everybody wants it.

Leveraging existing assets and getting privacy concerns right the first time are two important lessons insurers can learn.

Part of IT planning is to consider how a system will be kept up-to-date, and how it will eventually be retired.

The federal government seems keen on developing commercial space flight technologies, but how do we insure those who go where very few men have gone before?

Health insurers say legislation is misguided and does not address underlying problems.

New research finds that consumers are only doing marginally better than after the crisis, and that men and women have vastly different strategies on how to recover and plan for their future.

Legislation would create powerful new regulator.

A Watermark Consulting study finds definite positive impact in customer-focused business strategies.

Richard Calvert and Warren Puffer will help lead the insurer's North America Commercial Environmental business.

The union will allow Big "I" Markets engineers access to ACEC Business Insurance Program.

By opening channels for customer interaction, USAA shows that it's keeping customer care front and center.

Despite soft market conditions and a contracting economy, the U.S. commercial lines insurance market remains relatively stable, notes A.M. Best.

Company remains the only major insurance company in the world to offer underwriting through loss prevention engineering.

Against looming regulatory reform, PCI says time is critical to employ a more holistic look at what caused our economic failure, and what did not.