Policy adminstration

Insurers don’t buy tech for policyholders to tell them how pretty their bill is but, instead, as part of a bigger strategy to do something for the business.

The Toyota recall is the perfect opportunity for carriers to encourage online self-service.

Speed is an important part of the equation that yields customer satisfaction and begets retention, but not at the cost of relationship building.

A recent report points to insurers’ need to address policy admin issues in order to reduce costs and remain competitive. But are vendors up to the task?

Insurer to offer free identity theft consultation and restoration services after hard drives containing protected health information on at least 521,761 members were stolen.

Sen. Bob Corker, like Sen. Shelby, opposes letting consumer protections trump safety and soundness, and objects to creating a separate protection agency.

The Independent Insurance Agents & Brokers of New York’s Outstanding Company Partner Awards are presented to carriers that earned the highest scores in the association’s industry performance index.

With Toyota owners being assured yesterday by PCI that their claims will be covered, auto insurers deliberate taking action against the vehicle manufacturer to recoup costs.

Experts believe companies should gradually immerse themselves in social networking strategies—not dash in an all-at-once fashion.

State Department of Insurance says the regulation is designed to provide transparency by requiring agents and brokers to describe to clients their role in a business transaction and how they are compensated.

Ryan Specialty Group will operate in North America and Europe, and joins other niche market start-up, Kansas City-based ThinkRisk.

Insurers looking at IT outsourcing, whether for hardware, software or people, should focus not on cost, but long-term business value.

Study finds nearly 20% of life insurance producers willing to switch to another carrier whose culture, style and office support are a better fit.

A.M. Best revises CNA Insurance Co.’s outlook to stable from negative and upgrades Farmers Mutual Insurance Co.’s financial strength rating.

A new study from IBM suggests that data governance is critical, but actions based on data are unique.

Insurer qualified its overall growth objective of working with agents who can provide “superior levels of customer service.”

Company says suit that alleges it pilfered workers and trade secrets is without merit.

Priorities through 2012 include a focus on underwriting discipline, risk management and gearing up for Solvency II.

The Property Casualty Insurers Association of America and the Insurance Information Institute were among the organizations urging reform.

The insurer says many features of the iPhone app and mobile site are useful regardless of whether a person is insured by Progressive.