Policy adminstration

Insurer consolidates back-end systems and upgrades its agent portal in an effort to be easier to do business with.

From the portal rollout chaos to confusion and politicking, insurance CIOs can draw some important lessons from U.S. Health and Human Services Secretary Kathleen Sebelius’ tenure.

Partnership will develop AXA’s digital, social and mobile footprint in France.

Insurance claims processing is still categorized by some insurers as “if it’s not broken don’t fix it.” Some have taken steps to make incremental changes to their existing claims processes and systems by applying Lean process methods, and introducing data mining and predictive analytics. Although for the most part the results have been positive, these small enhancements led to small benefits.

Top trends include core and legacy system transformation, data mastery, and analytics and digitization, Celent says.

Health care CIOs, consultants and attorneys comment on the tenure of Health and Human Services Secretary Kathleen Sebelius, who soon will resign after serving the nation for five years.

Kathleen Sebelius, the U.S. health secretary who steered the troubled rollout of President Barack Obama's signature health care law, will resign just as the program topped its first-year enrollment goal, according to two people familiar with the decision.

Today’s leading P&C carriers deal with huge numbers of policies, online transactions and batch transactions – and the volume is always growing. That means a legacy policy administration system that works today might not be adequate tomorrow. High-performance, scalable policy admin solutions are no longer “nice to have.” They’re absolutely essential – for every P&C carrier, everywhere.

The regul8 statistical reporting product will integrate with core Zurich transactional systems, including PMS, ZIP and Guidewire Claims Center.

Insurer CIOs can work with the business to create a model that can both deliver results and be sustainable within a specific company.

InsuranceSuite will help the multiline insurer streamline core systems.

A survey finds that mobile devices may soon dominate computing in financial services organizations.

Change in insurance is slow, but the race toward modernization has begun.

New features are designed to enable insurers to introduce products to the market more quickly, efficiently and reliably.

Consumers are eager for a better customer experience, and while things are improving in the insurance space, the gap between the haves and the have-nots is getting deeper and wider.

To satisfy increasingly sophisticated customer expectations, insurers must first rethink the business from the outside in, replace or modernize their technologies and continuously measure their progress.

Carriers increasingly are confronted with the inherent limitations of legacy platforms as they redefine their go-to-market strategies.

An Accenture survey finds that more and more customers are open to providing greater access to their personal data if it means more personalized products or better value.

Transformational thinking isn’t just about ‘intelligent thoughts’. It is about converting transformational concepts into practical steps that will accomplish real enterprise transformations. (For a good definition of transformational thinking vs. legacy thinking, see my first blog.) This week we focus on how insurance marketing efforts have to transform to add value.

Allstate pursues “synchronized thinking” toward technology.