Practice and client management

Insurers must listen to their customers and deliver on their expectations before someone else does, says Aflac exec.

How can we develop solutions that prioritize both without creating frustrations for the end user? These are questions we must explore in order to promote positive growth and innovation.

At the Artificial Intelligence conference in New York, Sheldon Fernandez, CEO at DarwinAI, spoke about how organizations can put ethics best practices into play with their AI efforts.

Food sellers, like insurers, faced intense competition from Amazon after its acquisition of Whole Foods. Here's how customer experience helped winners emerge.

The company was able to decrease costs while enabling intelligent content capture and making data accessible across business units.

Conversational technologies are becoming attractive supplemental channels for insurers.

Insurtechs have pointed the way toward the type of flexibility in contract lengths customers have begun to demand.

Recognized in the tech industry on March 31, World Backup Day spurs IT and security experts to opine on how to preserve precious digital resources in the event of disaster.

Consolidation and the desire to drive down costs are incentivizing innovation in health insurance between a range of stakeholders.

Compared to peers in banking, insurers are behind the digital curve, but the gap is narrow and in some areas insurers are leading.